Remote Call Center Representative

2 days ago

Capital District, Philippines MCI Full time

Join to apply for the Remote Call Center Representative role at MCI Angeles City, PHFull-TimeHourlyMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. Key Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills What You Can Expect from MCI HMO Coverage plus a dependent Dental Coverage Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr

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