Customer Success Manager

3 weeks ago

Calamba, Philippines DOXA Talent Full time
Overview

We are seeking a Customer Success Manager (Colombia) to drive post-installation engagement and revenue growth across our operating companies. This role focuses on nurturing relationships with existing high-net-worth clients, generating service and upgrade opportunities, and selling maintenance contracts — ensuring clients continue to experience the value of Spire’s premium home automation solutions.

Location: Remote - Colombia.

Schedule: 8:00am - 5:00pm EST / Follows Colombian holidays.

Responsibilities
  • Conduct outbound sales calls to existing clients to identify service and upgrade opportunities.
  • Partner with marketing to sell maintenance contracts and ensure customers remain engaged.
  • Perform post-purchase follow-ups to maintain strong client relationships and drive referrals.
  • Manage and maintain client data in Zoho CRM, ensuring accurate activity tracking and reporting.
  • Collaborate with local service teams to coordinate follow-ups and deliver a seamless customer experience.
Qualifications
  • Strong verbal and written communication skills, with the ability to engage high-net-worth clientele.
  • Proven experience in outbound sales, upselling, cross-selling, or renewals.
  • Active listening, empathy, and conflict-resolution abilities.
  • Proficient in Zoho CRM or similar systems.
Experience
  • 4+ years in customer success or outbound sales roles.
  • Familiarity with technical products (home automation, luxury systems preferred).
  • Comfortable handling conversations around high-ticket upgrades ($20K+).
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Outsourcing and Offshoring Consulting
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