Customer Service Representative

4 days ago

Calamba, Calabarzon, Philippines Ueno Container Logistics, Inc Full time ₱400,000 - ₱600,000 per year

Join the dynamic team at Ueno Container Logistics, Inc as a Customer Service Representative. In this full-time position based in Calamba City, Laguna, you will be the vital link between our organization and our valued customers, ensuring exceptional service and support. As a Customer Service Representative, you will play a key role in maintaining strong client relationships and contributing to the overall success of our logistics operations.

What you'll be doing:

  • Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
  • Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
  • Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
  • Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
  • Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
  • Maintaining accurate records of shipments, customer information, and other relevant data.
  • Ensuring all operations comply with relevant regulations and company policies.
  • Any other tasks that may be assigned by the immediate superior.

What we're looking for

  • At least 2-years of experience in the same role/same industry.
  • With good moral character ; With positive attitude towards difficult situations.
  • Good customer service and communication skills.
  • Can start ASAP

About us

UCL (Ueno Container Logistics) is a leading ISO-tank container operator based right in the central hub of Asia, providing our customers with high quality, innovative, and cost efficient solutions to their bulk liquid transportation needs on a global scale. 

We stand apart in the industry by providing not only a complete logistics management service across Asia and the world, but also through our expertise in designing unique custom solutions, carefully and prudently optimized for each and every client, from specially designed tanks to strategic allocation of assets to provide you with unmatched business opportunities and unprecedented cost savings, all without ever compromising on quality and safety.

Let us prove to you how we continue to stand out from the crowd, serving our customers with integrity, professionalism, innovation and safety to become the trusted operator of choice for your bulk liquid logistic needs.

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