Customer Success Specialist

About the Role: Location: Mexico (Remote) The Team Our team is dynamic and collaborative, with a strong emphasis on customer satisfaction and seamless integration of our solutions. We value proactive engagement, continuous improvement, and cross-functional collaboration to ensure our clients' success. Responsibilities and Impact Customer Engagement : Establish and maintain relationships with top customers, ensuring their satisfaction and defining best practices for client engagement across tiers. Transition Management : Oversee the transition of customers from TIPNet to CVI, ensuring completion by the target decommission date. Client Technical Needs Assessment : Engage with clients to assess their goals and ensure technical requirements align with their internal needs for seamless integration. Onboarding : Facilitate a top-class onboarding experience, ensuring customers have the necessary resources and training to effectively utilize our product. Technical Support and Troubleshooting : Provide expert-level assistance for complex technical inquiries and serve as an escalation point for resolving client issues. Performance Monitoring : Continuously assess customer usage and satisfaction metrics to identify areas for improvement and upselling opportunities. What We’re Looking For: Basic Required Qualifications: Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field. 1-2 years of proven experience in customer success, account management, or a similar role within a technology-focused environment. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Excellent communication (English) and interpersonal skills with the ability to build rapport with clients. Strong problem-solving capabilities with a commitment to customer satisfaction. Team Collaboration: Proven ability to foster collaborative relationships across teams to achieve common goals. Critical Thinking: Demonstrated ability to analyze situations and make informed decisions. Adaptability: Quick learner with the ability to thrive in dynamic settings and adjust to changing circumstances. Additional Preferred Qualifications: Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications. Proficiency in CRM software (Salesforce) and customer support tools. Experience with commercial vehicle industry and/or fleets. About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. #J-18808-Ljbffr