Front Office Manager

Makati City, National Capital Region ₱ - ₱ Y Sleep Well More fun

Posted 1 day ago

Front Office Manager - Makati City (Multiple Roles Identified)

Overview: As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Job Types: Full-time, Permanent

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Front Office Manager

Posted 1 day ago

Job Description: As the Front Office Manager, you will be the cornerstone of our front-of-house operations, ensuring exceptional guest experiences and seamless daily operations. You will oversee all guest interactions, including check-in/check-out procedures, room assignments, and leading engaging activities. Your role is pivotal in delivering unique accommodations and services that create unforgettable experiences. You will also manage compliance with local regulations, health and safety standards, and brand guidelines.

Location/Employer: Bel Air, National Capital Region ₱ - ₱ Y One Pacific Place Serviced Residences

Posted 1 day ago

Front Office Manager

• Supervises front office team, coordinates the activities of the front desk, reservations and guest services.
• Ensures that the property\'s service standards, policies and procedures are properly adhered to in a consistent manner.
• Monitors financial performance and works jointly with the reservations and sales team to maximize room occupancy and departmental revenue.
• Maintained a close working relationship with other departments in resolving challenges and concerns efficiently and maintain the upkeep of the property.

Job Type: Full-time

Front Office Manager - Batangas

Batangas, Metropolitan Manila ₱ - ₱ Y BATANGAS COUNTRY CLUB Hotel and Resort (PCK Trade and Realty Corporation)

Posted 1 day ago

Job Description

About the role

As the Front Office Manager at BATANGAS COUNTRY CLUB Hotel and Resort, you will be responsible for leading and managing the hotel\'s front office operations. In this full-time role, you will be based in Batangas City, Batangas, and will play a key part in ensuring exceptional guest experiences and the smooth running of the hotel.

What you\'ll be doing

• Oversee and manage the daily operations of the front office, including reception, concierge, and guest services
• Ensure efficient check-in and check-out processes, and handle guest inquiries and complaints in a timely and professional manner
• Manage and schedule the front office team, providing leadership, training, and development opportunities
• Monitor and report on key performance metrics, and implement strategies to improve guest satisfaction and operational efficiency
• Collaborate with other departments to ensure seamless cross-functional coordination
• Maintain a high level of customer service and create a welcoming environment for all guests

What we\'re looking for

• Minimum 5 years of experience in a front office management role within the hospitality industry
• Must have revenue management background
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation, with a proven track record of delivering exceptional guest experiences
• Proficient in using hotel management software and technology
• Strong problem-solving and decision-making skills, with the ability to handle high-pressure situations
• Exceptional communication and interpersonal skills, both written and verbal
• Fluency in English and the local language(s)

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health insurance coverage and wellness programs
• Opportunities for career development and professional growth
• Discounts on hotel stays and dining experiences
• A dynamic and collaborative team culture

About us

BATANGAS COUNTRY CLUB Hotel and Resort is a premier hospitality destination in the heart of Batangas City. As a leading hotel and resort in the region, we are known for our exceptional service, luxurious accommodations, and diverse range of amenities. Our mission is to create unforgettable experiences for our guests, and we are committed to fostering a work environment that enables our employees to thrive and reach their full potential.

If you\'re passionate about the hospitality industry and eager to take on a leadership role, we encourage you to apply for this exciting opportunity. Apply now and join our dynamic team at BATANGAS COUNTRY CLUB Hotel and Resort.

Front Office Manager - Malate / Manila

Malate, Metropolitan Manila ₱ Y Benilde Romancon Hospitality Services, Inc.

Posted today

Job Description

We are looking for a competent and customer-centered Front Office Manager with the following classifications:

• At least 5 years relevant experience
• At least a graduate of Hospitality, Tourism, Hotel Management or any related field of Study
• Knowledge of hotel systems, basic knowledge of Internet, MS Office Applications
• Extensive knowledge in hotel practices
• Proficient in management principles
• Excellent written and verbal communications
• Excellent organization and coordination skills
• Excellent interpersonal relationship and customer service

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Promotion to permanent employee
• Staff meals provided

Front Office Manager - Manila / The Westin Manila Sonata Place

Manila, Metropolitan Manila The Westin Manila Sonata Place

Posted today

Job Description

Responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently. Responsibilities include training the receptionists, preparing work schedules, and compiling feedback reports.

Schedule: Monday to Friday

Other postings and general duties include:

• Oversee effective day-to-day running of Front Office Department in achieving the goals.
• Meet and greet all Return Guests, Executive, VIP and guests of the hotel.
• Ensure that all issues relating to guest satisfaction are dealt with and followed up on a timely and professionally manner.
• Conduct regular officer training, monthly meeting, and monitor training tracking system for all officers to ensure their effectiveness and productivity.
• Develop departmental training and activities in order to continuously improve officer skill and knowledge.
• Develop and maintain standards and procedural manuals.

Front Office Manager - Bohol

Manila, Metropolitan Manila Henann Group of Resorts

Posted today

Job Description

*
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
- Willing to be relocated to Bohol
- 3 years and up experience as FOM

Benefits include transportation service, 8 hour shift, 13th month salary, performance bonus, and relocation options for Manila-based candidates.

Experience: Front Office Manager: 3 years (required)

Posted 1 day ago

Job Description

• Ensuring employees are offering exceptional customer service.
• Making sure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager's Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course
• Minimum of 2 years of experience as Front Office Manager
• MS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Can perform with minimum supervision

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