Front Office Manager

3 weeks ago

Calabarzon Philippines El Nido Resorts Full time

Company Description

El Nido Resorts is a group of luxury island eco-resorts located in northern Palawan, Philippines, comprising Miniloc Island, Lagen Island, and Pangulasian Island resorts.

The resorts offer unique and enriching experiences amidst beautiful natural landscapes while emphasizing sustainability and preservation of nature.

Recognized globally for its green practices, El Nido Resorts provides numerous low-impact activities such as snorkeling, scuba-diving, and island-hopping. The company also focuses on environmental education and employment opportunities for the local community.

Role Description

This is a full-time on-site role for a Front Office Manager based in El Nido, Palawan. The Front Office Manager will oversee daily operations of the front office, ensuring high levels of customer satisfaction and efficient office administration. Responsibilities include managing front desk staff, handling guest queries and complaints, maintaining office supplies, and coordinating with other departments to ensure a smooth guest experience.

Qualifications
  • Bachelor’s degree in Hospitality Management or related field (preferred).
  • Minimum 3–5 years’ experience in Front Office leadership, ideally in luxury resorts or 5-star hotels.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in hotel management systems (e.g., Opera)
  • Exceptional problem-solving skills and ability to remain calm under pressure.
  • A passion for hospitality, guest satisfaction, and luxury service standards.
  • Willing to be based in El Nido, Palawan
Key Attributes
  • Guest-focused with a genuine sense of hospitality.
  • Professional, polished, and confident presence.
  • Detail-oriented with strong organizational skills.
  • Flexible, adaptable, and solutions-oriented.

#AyalalandHospitality

#ElNidoResorts

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