CRM SPECIALIST/MANAGER

4 weeks ago

Makati, Philippines Century21ph Full time

Overview

Job Title: CRM Specialist/Manager
Location: 22F Ayala Financial Tower, Makati City
Reports to: Business Development Manager
Company: Century 21 Innovations

Job Summary

Translate the outlined responsibilities related to managing customer relationships, enhancing our customer experience by utilizing CRM software to improve business processes. This often includes developing, implementing CRM strategies, analyzing customer data, and collaborating with various departments to improve customer service and sales.

Responsibilities
  • CRM System Management – administering and managing the CRM system ensuring data accuracy and customizing the system to meet the business needs.
  • Data Management – ensuring the accuracy and integrity of customer data within the CRM system.
  • Data Analysis – analyzing customer data to identify trends, customer segments, and potential areas for improvement.
  • Communication and Outreach – develop personalized communication strategies and campaigns using the CRM system.
  • Collaboration – working with sales, marketing and customer service teams to optimize customer interactions and processes.
  • Performance Monitoring – analyze the effectiveness of CRM strategies and make adjustments as needed.
  • Data Governance – ensuring compliance with data privacy regulations and implementing data governance policies.
Qualifications
  • Graduate (BS, Engineering, Computer Science) or any IT related graduate course
Working Hours
  • Full-time, Monday to Friday. Occasional evenings or weekends may be required for special events or deadlines.

Century 21 Innovations Limited Partnership currently offers franchise opportunities in select markets across the Philippines. This communication is for informational purposes only and is not intended as a solicitation to individuals affiliated with another real estate brokerage. CENTURY 21 is a registered trademark used under license. Each office is independently owned and operated. () Registered trademarks of Century 21 Real Estate used under license.

Address: 22F Alveo Financial Tower, Ayala Ave., Legazpi Village Makati, Philippines 6794
Contact Number:
E-mail:

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