CRM Technical Consultant

2 days ago

Makati City, National Capital Region, Philippines Exigo Tech Full time ₱1,200,000 - ₱2,400,000 per year

Click Here to know more : LIFE AT EXIGO TECH

Roles & Responsibilities

  • Design scalable & innovative technical solutions
  • Keep abreast with technical advances and propagate to internal teams & clients
  • Deliver PoC solutions to demonstrate technical feasibility
  • Articulate complex technical concepts
  • Align technical design with business needs and technology standards
  • Evaluate constraints to identify alternatives, and potentially re-engineer processes
  • Translate business requirements into technical specifications
  • Create comprehensive design documents & guide dev team to adopt best practices
  • Conduct code, design and architectural reviews
  • Define implementation approaches, algorithms and code structures
  • Lead initiatives to pilot new technologies and assess their feasibility for adoption
  • Mentor and coach engineers to build technical competencies

Skills

  • Functional
  • Proven ability to manage and deliver solutions for MS D365 CRM projects
  • Expertise in fitment analysis of customer requirements.
  • Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations
  • Ability to estimate large-scale MS D365 CRM implementation programs
  • Strong knowledge of performance tuning in Model-Driven Apps implementations
  • Knowledge of object-oriented programming, relational database design, and software
  • design best practices
  • Experience in data integration and migration projects
  • Strong knowledge of responding to RFPs/RFIs and proposal creation
  • Expertise in program and project management, risk identification, and mitigation.
  • Technical
  • Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.
  • Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns
  • Comprehensive understanding of functional modules including:
  • Sales, Customer Insights, Customer Service, Field Service Automation
  • Microsoft Social Engagement, Unified Service Desk, Project Service Automation
  • KB Management, Voice of Customer
  • Co-pilot / Azure OpenAI Studio
  • Setup, installation, configuration & deployment of MS D365 CRM modules
  • Experience in customization and extension of D365 CRM
  • Java scripting frameworks like , , , JQuery, CSS, HTML 5, AJAX
  • Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming
  • In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS)
  • Proven experience with Microsoft .NET technologies including, .NET Framework, Visual Studio, Source Code Management Systems (TFS)
  • Developing REST APIs, Integration experience with external systems through REST API's. Both with and without middleware.
  • Working knowledge of source control tools like GIT, VSS etc.
  • Data migration experience either through a tool or through MS D365 feature
  • Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)
  • Technical background working with Microsoft .NET technologies: Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services.
  • Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)
  • Comprehensive experience working on software development using agile methodologies, DevOps, CI/CD
  • Others
  • Exceptional stakeholder and vendor management skills
  • Strong, concise documentation, communication and team-handling skills
  • Experience leading and developing top-performing teams
  • Previous work experience with US, Australian or UK clients
  • Knowledge of Jira, confluence and other project management tools

Education

  • Graduate / Masters / B.Tech / M.Tech / B.C.A / M.C.A / M B A

Certifications

  • Certification in any modules (Sales, Service, Field Service, Project Ops)
  • Certification in Microsoft Dynamics 365 Power platform basics MB 200

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