Sr. CRM Manager

7 days ago

Makati City, National Capital Region, Philippines PM Consulting Full time ₱2,040,000 per year

We are seeking a highly experienced and dynamic Senior Manager of Customer Relations Management to lead and oversee all aspects of customer care operations. This role is pivotal in ensuring seamless customer interactions across multiple touch points, including escalation and fulfillment, technical field support, and branch/customer experience center operations. The ideal candidate will be a strategic leader who can drive customer excellence, strengthen retention, and support the overall business strategy.

Key Responsibilities

Organizational Strategy

  • Monitor day-to-day operations of CRM teams to ensure efficiency and productivity.
  • Develop and implement contact management strategies for various customer segments.
  • Manage VIP account relationships and initiate projects to reduce customer churn.
  • Oversee vendor performance, ensuring contractual obligations are met.
  • Support marketing retention programs through execution and frontline capability building.

People Leadership

  • Provide growth and developmental opportunities to team members.
  • Build leadership capability within the team.
  • Lead by example, aligning strategies with company objectives.

Process & Tools

  • Initiate process improvements and automation to elevate customer experience.
  • Enable teams to manage customer transactions effectively.
  • Integrate quality tools into business processes and share customer feedback with stakeholders.

Cost Management

  • Lead cost-to-serve initiatives for improved efficiency.
  • Deliver accurate manpower and OPEX forecasts.

Qualifications

  • Bachelor's degree or equivalent required.
  • Minimum of 8 years of experience managing customer service teams, ideally in technical or telecommunications accounts, at a managerial level.

Competencies & Skills

  • Strong knowledge of customer care management systems and processes.
  • Proven experience leading large teams and managing multi-channel customer interactions.
  • Strong business acumen and strategic thinking.
  • Excellent decision-making, customer focus, and change management skills.
  • Fluency in English, both oral and written.
  • Proficiency in MS Office, particularly Excel.
  • Strong competencies in workforce management, contact management, and teamwork.

Why Join Us?

This is an opportunity to play a critical leadership role in shaping and delivering an exceptional customer experience. You will work with passionate teams, drive innovation in customer care processes, and make a direct impact on customer loyalty and business growth.

Job Types: Full-time, Permanent

Pay: Php150, Php170,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Sr. CRM Manager

    5 days ago

    Mandaluyong City, National Capital Region, Philippines HRTX consulting Full time ₱1,200,000 - ₱2,400,000 per year

    Sr. CRM ManagerLocation: Mandaluyong, On-site, Morning ShiftBenefits: Car Plan + 14th monthBudget: 100, ,000Key Responsibilities: Customer Care Operations:Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment.Develop and execute strategic plans to meet and...

  • Digital and CRM Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Royal Duty Free Shops Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Digital & CRM ManagerPosition SummaryThe Digital & CRM Manager will lead the strategy and execution of digital marketing and customer relationship initiatives within the Marketing team. This role manages CRM platforms, drives customer engagement, and optimizes digital campaigns to increase loyalty, conversion, and lifetime value — while...

  • CRM, Assistant Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time

    Position Accountability Statement:We are seeking a highly organized and detail-oriented CRM Assistant Manager to help drive our customer communication strategy. In this role, you will be responsible for the end-to-end execution of our email and SMS campaigns, ensuring they are timely, accurate, and meet the needs of our various business units. This position...

  • CRM Assistant Manager

    5 days ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Position Accountability StatementWe are seeking a highly organized and detail-oriented CRM Assistant Manager to help drive our customer communication strategy. In this role, you will be responsible for the end-to-end execution of our email and SMS campaigns, ensuring they are timely, accurate, and meet the needs of our various business units. This position...

  • CRM Assistant Manager

    5 days ago

    Makati City, National Capital Region, Philippines Darwinbox Full time ₱900,000 - ₱1,200,000 per year

    DepartmentDigital and Product MarketingJob posted onOct 29, 2025Employment typeManagerPosition Accountability Statement:We are seeking a highly organized and detail-oriented CRM Assistant Manager to help drive our customer communication strategy. In this role, you will be responsible for the end-to-end execution of our email and SMS campaigns, ensuring they...

  • crm

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Dras refrigeration corporation Full time ₱800,000 - ₱1,200,000 per year

    HIRINGJob Title: CRM Developer - Self Hosted CRM Deployment & Support.Job Description:We are seeking a skilled IT professional to assist in the evaluation, set up, configuration and maintenance of a self-hosted customer relationship management (CRM) system. The goal is to implement a secure, local CRM solution-hosted on premises or on a private server - with...

  • Sr. Audit Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aickman & Greene Full time ₱1,500,000 - ₱2,500,000 per year

    Job description:The Sr. Audit Manager will be responsible for overseeing external audit engagements, managing client relationships, and leading audit teams to deliver high-quality audit and assurance services. This role requires strong technical expertise in auditing and accounting standards, excellent leadership skills, and the ability to provide strategic...

  • Creatives Sr. Manager

    5 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    About the role As the Creatives Sr. Manager, you will be responsible for leading the creative team and overseeing the visual design and branding effortsManage and mentor a team of designers, ensuring high-quality and on-brand creative outputDevelop and implement the overall creative vision and strategy for the companyCollaborate with stakeholders to...

  • Sr Accounting Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines DMCI Mining Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionDMCI Mining Corporation is a mining and metals company headquartered at the 3rd Floor DMCI Homes Corporate Building in Makati, Manila, Philippines. The company is known for its expertise in the mining sector, contributing significantly to the industry. DMCI Mining Corporation aims to maintain high standards of operational efficiency and...

  • Sr. Operations Manager

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sr. Operations Manager who will establish and create strategies that will enhance processes and boost ease...