Sr. CRM Manager

5 days ago

Makati City, National Capital Region, Philippines PM Consulting Full time ₱150,000 - ₱170,000 per year

We are seeking a highly experienced and dynamic Senior Manager of Customer Relations Management to lead and oversee all aspects of customer care operations. This role is pivotal in ensuring seamless customer interactions across multiple touch points, including escalation and fulfillment, technical field support, and branch/customer experience center operations. The ideal candidate will be a strategic leader who can drive customer excellence, strengthen retention, and support the overall business strategy.

Key Responsibilities

Organizational Strategy

  • Monitor day-to-day operations of CRM teams to ensure efficiency and productivity.
  • Develop and implement contact management strategies for various customer segments.
  • Manage VIP account relationships and initiate projects to reduce customer churn.
  • Oversee vendor performance, ensuring contractual obligations are met.
  • Support marketing retention programs through execution and frontline capability building.

People Leadership

  • Provide growth and developmental opportunities to team members.
  • Build leadership capability within the team.
  • Lead by example, aligning strategies with company objectives.

Process & Tools

  • Initiate process improvements and automation to elevate customer experience.
  • Enable teams to manage customer transactions effectively.
  • Integrate quality tools into business processes and share customer feedback with stakeholders.

Cost Management

  • Lead cost-to-serve initiatives for improved efficiency.
  • Deliver accurate manpower and OPEX forecasts.

Qualifications

  • Bachelor's degree or equivalent required.
  • Minimum of 8 years of experience managing customer service teams, ideally in technical or telecommunications accounts, at a managerial level.

Competencies & Skills

  • Strong knowledge of customer care management systems and processes.
  • Proven experience leading large teams and managing multi-channel customer interactions.
  • Strong business acumen and strategic thinking.
  • Excellent decision-making, customer focus, and change management skills.
  • Fluency in English, both oral and written.
  • Proficiency in MS Office, particularly Excel.
  • Strong competencies in workforce management, contact management, and teamwork.

Why Join Us?

This is an opportunity to play a critical leadership role in shaping and delivering an exceptional customer experience. You will work with passionate teams, drive innovation in customer care processes, and make a direct impact on customer loyalty and business growth.

Job Types: Full-time, Permanent

Pay: Php150, Php170,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Sr. CRM Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines HRTX consulting Full time ₱100,000 - ₱150,000 per year

    Sr. CRM ManagerLocation: Mandaluyong, On-site, Morning ShiftBenefits: Car Plan + 14th monthBudget: 100, ,000Key Responsibilities: Customer Care Operations:Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment.Develop and execute strategic plans to meet and...

  • CRM Manager

    1 week ago

    Makati City, National Capital Region, Philippines Edamama 2 Full time ₱600,000 - ₱1,000,000 per year

    About the job CRM Manager edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space....

  • Sr. Appointment Setter

    1 week ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    Job OverviewWe are seeking a motivated and detail-oriented Sr. Appointment Setter to join our dynamic call center team. Your ability to communicate effectively and build rapport will be essential in driving our clients sales efforts and contributing to the company's growth.Key ResponsibilitiesLead Generation: Conduct outbound calls to potential clients to...

  • Digital and CRM Manager

    7 days ago

    Makati City, National Capital Region, Philippines Royal Duty Free Shops Inc Full time ₱104,000 - ₱130,878 per year

    Job Description: Digital & CRM ManagerPosition SummaryThe Digital & CRM Manager will lead the strategy and execution of digital marketing and customer relationship initiatives within the Marketing team. This role manages CRM platforms, drives customer engagement, and optimizes digital campaigns to increase loyalty, conversion, and lifetime value — while...

  • Sr. Project Manager

    1 week ago

    Makati City, National Capital Region, Philippines Ascendion Full time $90,000 - $120,000 per year

    About the role Ascendion is seeking an experienced Sr. Project Manager to join our team in Makati City, Metro Manila. In this full-time position, you will be responsible for leading and delivering complex projects that are critical to the growth and success of our Information & Communication Technology organisation.What you'll be doingManage the full project...

  • Finance Sr. Manager

    1 week ago

    Makati City, National Capital Region, Philippines Habitat for Humanity Full time ₱500,000 - ₱1,000,000 per year

    Job Title: Finance Sr. ManagerHabitat for Humanity Philippines is in search of a skilled and professional individual that could do the role of a Finance Sr. Manager. This position provides overall leadership to the entire Finance function including budgeting, financial reporting, compliance, procurement, and strategic financial planning for Habitat for...

  • Sr estimator

    1 week ago

    Makati City, National Capital Region, Philippines Global Moving Resources Corporation Full time $90,000 - $120,000 per year

    About the roleWe are seeking an experienced Sr Estimator to join our team. In this full-time role, you will be responsible for providing accurate and detailed cost estimates for a variety of construction projects. This is a crucial position that will play a key part in the successful delivery of our projects. The role is based in our Makati City office in...

  • Creatives Sr. Manager

    1 day ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    About the role As the Creatives Sr. Manager, you will be responsible for leading the creative team and overseeing the visual design and branding effortsManage and mentor a team of designers, ensuring high-quality and on-brand creative outputDevelop and implement the overall creative vision and strategy for the companyCollaborate with stakeholders to...

  • Sr Accounting Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines DMCI Mining Corporation Full time ₱104,000 - ₱130,878 per year

    Company DescriptionDMCI Mining Corporation is a mining and metals company headquartered at the 3rd Floor DMCI Homes Corporate Building in Makati, Manila, Philippines. The company is known for its expertise in the mining sector, contributing significantly to the industry. DMCI Mining Corporation aims to maintain high standards of operational efficiency and...

  • CRM Professional

    3 days ago

    Makati City, National Capital Region, Philippines beBeeCRM Full time $80,000 - $130,000

    Are you a CRM professional with expertise in HubSpot?Job DescriptionWe are seeking an experienced HubSpot CRM Specialist to join our team. As a key member of our marketing and sales teams, you will be responsible for managing our HubSpot platform across marketing, sales, and reporting.You will collaborate closely with our marketing, sales, and content teams...