CRM Administrator

Overview

CRM Administrator role based in Quezon City, National Capital Region, Philippines for a fast-growing US-based company. Onsite at Gateway Tower, Cubao. Competitive salary with health care coverage and strong career growth opportunities as the PH operations establish. Work-life integration with weekends off and usually no work on US holidays.

Work Onsite (Gateway Tower, Cubao) • US Tech Company (In-house)

Responsibilities

• CRM and ERP Systems Administration and Data Governance: Configure and maintain SalesHub CRM properties, deal pipelines, automation workflows, and user permissions to support business processes.
• Collaborate with Sales and Marketing to design and implement lead capture forms, email templates, and landing pages aligned with campaign strategies.
• Monitor CRM performance and usage to ensure system health, user compliance, and governance alignment.
• Oversee data synchronization between HubSpot (SalesHub) and NetSuite ERP, coordinating with IT and Sales to ensure data consistency and reliability.
• Troubleshoot data integration issues using tools like Celigo or Workato; identify process enhancements to reduce manual effort.
• Build and manage real-time dashboards in SalesHub to visualize sales funnel metrics, lead behavior, and revenue trends.
• Deliver timely, actionable reports to stakeholders across Sales, Marketing and Operations for planning and performance tracking.
• Collaborate with leadership to define key business metrics and evolve reporting frameworks as goals shift.
• Lead data stewardship within SalesHub, including deduplication, property management, and maintaining logical associations between CRM records.
• Provide Sales KPI training, marketing collaboration, and CRM user support; analyze key metrics and maintain forecast dashboards.
• Monitor pipeline health and activity to ensure consistent deal progression and timely follow-ups.
• Support marketing campaigns—segment CRM data, manage lead scoring models, and refine engagement workflows; measure impact using analytics.
• Serve as the go-to resource for CRM inquiries, technical support, and system enhancement requests; develop and maintain user documentation and training guides.
• Conduct training sessions and manage permissions, team structures, and default views to align with organizational structure.

Process Optimization and CRM System Documentation

• Streamline sales and marketing operations by improving workflows, lead routing, and automation features.
• Drive continuous CRM enhancements based on user feedback and new platform capabilities.
• Perform regular system audits to detect performance gaps and improve data-driven decision-making.
• Maintain comprehensive documentation of CRM configurations, integrations and reporting practices.
• Develop and update data flow diagrams between SalesHub and NetSuite to aid troubleshooting and onboarding.
• Log major system changes and version history to support transparency and compliance.

Skills and Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Strong understanding of database concepts.
• Experience with NetSuite ERP and CRM-to-ERP data integrations using Celigo, Dell Boomi, or Workato.
• Experience with middleware/iPaaS tools (e.g., Celigo, Workato, Zapier).
• Proficiency in data transformation, mapping, and data cleansing best practices.
• Excellent leadership, team management, and project management abilities; able to handle multiple projects under tight deadlines.
• Highly organized, resourceful, and self-motivated with strong interpersonal skills.
• Willingness to travel as needed.

Experience

• 3+ years of experience as a CRM Administrator, with hands-on experience managing SalesHub (HubSpot).

Technical or Specific Skills

• Excellent verbal and written communication; able to collaborate across cross-functional teams.
• Experience automating business processes, creating reports/dashboards, and data analysis/modeling.
• Advanced knowledge of Microsoft Office Suite.
• Strong analytical ability to interpret data and follow complex instructions.
• Ability to perform intermediate math calculations; working knowledge of SQL or data query tools for ad hoc analysis.

Employment Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Business Development and Sales
• Industry : Computers and Electronics Manufacturing

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