CRM Administrator

We are looking for a 
Customer Relations Management (CRM) Administrator
for a 
fast-growing and pioneering US-based company.

Work Onsite
(Gateway Tower, Cubao)

US Tech Company
 (In-house)

Competitive Salary with Health Care Coverage
 (as early as two months)

Great Career Growth Opportunity – Establishing PH Operations
 (on-ramp)

Work-life Integration
 (Weekends Off, Usually no work on US Holidays)

Contact me at /FB messenger:

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

CRM and ERP Systems Administration and Data Governance

Ø Configure and maintain SalesHub CRM Properties, deal pipelines, automation workflows, and user permissions to support business processes.

Ø Collaborate with Sales and Marketing teams to design and implement lead capture forms, email templates, and landing pages aligned with campaign strategies.

Ø Monitor CRM performance and usage to ensure optimal system health, user compliance, and alignment with governance standards.

Ø Oversee data synchronization between HubSpot (SalesHub) and NetSuite ERP, coordinating efforts with IT and Sales teams to ensure data consistency and reliability.

Ø Troubleshoot and resolve data integration issues using tools like Celigo or Workato and identify process enhancements to reduce manual effort.

Ø Build and manage real-time dashboards in SalesHub to visualize sales funnel metrics, lead behavior, and revenue trends.

Ø Deliver timely, actionable reports to stakeholders across Sales, Marketing and Operations for planning and performance tracking.

Ø Collaborate with leadership to define key business metrics and evolve reporting frameworks as goals shift.

Ø Lead data stewardship efforts within SalesHub, including deduplication, property management, and maintaining logical associations between CRM records.

Sales KPI Training, Marketing Collaboration and CRM User Support

Ø Analyze key sales metrics such as lead-to-opportunity conversion, deal velocity, and win/loss trends to uncover performance gaps.

Ø Maintain dynamic forecast dashboards to support leadership in projecting revenue by rep, channel, or product.

Ø Monitor sales pipeline health and activity to ensure consistent deal progression and timely follow-ups.

Ø Collaborate with Marketing to segment CRM data, manage lead scoring models, and refine engagement workflows.

Ø Support campaign execution – emails, webinars and outbound activities – and measure impact using SalesHub and MarketingHub analytics.

Ø Serves as the go-to resource for CRM inquiries, technical support, and system enhancement requests.

Ø Develop and maintain user documentation, onboarding resources, and training guides to promote CRM proficiency.

Ø Conduct training sessions and manage permissions, team structures, and default views to align with organizational structure.

Process Optimization and CRM System Documentation:

Ø Streamline sales and marketing operations by improving workflows, lead routing, and automation features like sequences and triggers.

Ø Drive continuous CRM enhancements based on user feedback, evolving business needs and new platform capabilities.

Ø Perform regular system audits to detect performance gaps and enhance data-driven decision-making efficiency.

Ø Maintain comprehensive documentation of CRM configurations, customizations, integration and reporting practices.

Ø Develop and update data flow diagrams between SalesHub and NetSuite to aid troubleshooting and user onboarding.

Ø Log major system changes and version history to ensure transparency, track improvements and support compliance efforts.

SKILLS AND QUALIFICATIONS

Ø Graduate with a bachelor's degree in Business Administration, Information Systems, or any relevant field.

Ø Strong understanding of database concepts and principles.

Ø Experienced with NetSuite ERP and CRM-to-ERP data integrations using platforms like Celigo, Dell Boomi, or Workato.

Ø Preferably experienced in using middleware or iPaas tools for system integration (e.g. Celigo, Workato, Zapier).

Ø Experience with system integration tools such as Celigo, Workato, or Zapier is a plus.

Ø Proficient in data transformation, mapping, and cleansing best practices.

Ø Excellent leadership and team management experience, consistently meeting or exceeding performance goals.

Ø Proven ability to manage multiple projects under tight deadlines with meticulous attention to detail.

Ø Highly organized, resourceful, and self-motivated contributor with strong interpersonal skills – values curiosity, accountability, and professional respect.

Ø Willingness to travel as needed.

Experience and Certifications

Ø 3+ years of experience as a CRM Administrator, with hands-on expertise managing sales teams in the SalesHub module from HubSpot.

Ø HubSpot certifications (HubSpot CRM, Sales Hub, etc.) are a plus

Technical or specific skills (e.g. technical, computer)

Ø Excellent verbal and written communication skills; able to collaborate across cross-functional and diverse teams.

Ø Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.

Ø Advanced knowledge of Microsoft Office Suite.

Ø Excellent reasoning and analytical skills with the stability to interpret data and follow complex instructions.

Ø Ability to perform intermediate math calculations, such as percentages.

Ø Working knowledge of SQL or data query tools for ad hoc analysis.