CRM Administrator

Monoprice Quezon City, National Capital Region, Philippines

CRM Administrator

We are looking for a CRM Administrator for a fast-growing and pioneering US-based company. This onsite role is based at Gateway Tower, Cubao, Quezon City, Philippines. The position is with a US tech company (in-house) and offers a competitive salary with health care coverage. It also provides strong career growth opportunities as we establish PH operations. Work-life integration features weekends off and usually no work on US holidays.

Responsibilities

• CRM and ERP Systems Administration and Data Governance
• Configure and maintain SalesHub CRM properties, deal pipelines, automation workflows, and user permissions to support business processes.
• Collaborate with Sales and Marketing to design and implement lead capture forms, email templates, and landing pages aligned with campaign strategies.
• Monitor CRM performance and usage to ensure optimal system health, user compliance, and governance standards.
• Oversee data synchronization between HubSpot (SalesHub) and NetSuite ERP, coordinating with IT and Sales to ensure data consistency and reliability.
• Troubleshoot and resolve data integration issues using Celigo or Workato; identify process enhancements to reduce manual effort.
• Build and manage real-time dashboards in SalesHub to visualize sales funnel metrics, lead behavior, and revenue trends.
• Deliver timely, actionable reports to stakeholders across Sales, Marketing, and Operations for planning and performance tracking.
• Collaborate with leadership to define key business metrics and evolve reporting frameworks as goals shift.
• Lead data stewardship within SalesHub, including deduplication, property management, and maintaining logical associations between CRM records.

Sales KPI Training, Marketing Collaboration and CRM User Support

• Analyze key sales metrics such as lead-to-opportunity conversion, deal velocity, and win/loss trends to uncover performance gaps.
• Maintain dynamic forecast dashboards to support leadership in projecting revenue by rep, channel, or product.
• Monitor sales pipeline health and activity to ensure consistent deal progression and timely follow-ups.
• Collaborate with Marketing to segment CRM data, manage lead scoring models, and refine engagement workflows.
• Support campaign execution – emails, webinars and outbound activities – and measure impact using SalesHub and MarketingHub analytics.
• Serve as the go-to resource for CRM inquiries, technical support, and system enhancement requests.
• Develop and maintain user documentation, onboarding resources, and training guides to promote CRM proficiency.
• Conduct training sessions and manage permissions, team structures, and default views to align with organizational structure.

Process Optimization and CRM System Documentation

• Streamline sales and marketing operations by improving workflows, lead routing, and automation features like sequences and triggers.
• Drive continuous CRM enhancements based on user feedback, evolving business needs and new platform capabilities.
• Perform regular system audits to detect performance gaps and enhance data-driven decision-making efficiency.
• Maintain comprehensive documentation of CRM configurations, customizations, integration and reporting practices.
• Develop and update data flow diagrams between SalesHub and NetSuite to aid troubleshooting and user onboarding.
• Log major system changes and version history to ensure transparency, track improvements and support compliance efforts.

Skills and Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field.
• Strong understanding of database concepts and principles.
• Experience with NetSuite ERP and CRM-to-ERP data integrations using platforms such as Celigo, Dell Boomi, or Workato.
• Experience with middleware or iPaaS tools for system integration (e.g., Celigo, Workato, Zapier) is preferred.
• Proficient in data transformation, mapping, and cleansing best practices.
• Excellent leadership and team management experience; able to manage multiple projects under tight deadlines with attention to detail.
• Highly organized, resourceful, and self-motivated with strong interpersonal skills.
• Willingness to travel as needed.
• 3+ years of experience as a CRM Administrator, with hands-on experience managing SalesHub in HubSpot.

Technical Skills

• Excellent verbal and written communication; able to collaborate across cross-functional teams.
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Advanced knowledge of Microsoft Office Suite.
• Strong analytical abilities and the capacity to interpret data and follow complex instructions.
• Ability to perform intermediate math calculations (percentages).
• Working knowledge of SQL or data query tools for ad hoc analysis.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Computers and Electronics Manufacturing

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