Project Coordinator, Professional Services

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

About the role: The Project Coordinator role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members maintain the required levels of billable hours, working with Consultants, PMs, and engineers. The second area is working directly with end customers or partners to coordinate light-touch engagements to ensure customers have the required resources and their expectations are met.

Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domains/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustments to meet business demands.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre-agreed SLAs.
• Escalates to management as required on resource shortages or challenges.
• Acts as a single point of contact for all resource requirements.
• Ensures the resourcing tools are updated daily with all internal systems as required.
• Manages non-billable usage where applicable.
• Ensures consulting obtains its billable target.
• Spots additional opportunities to maximize resource usage to ensure consistent growth and to remove gaps in diaries.

Project Coordination

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as a liaison between all parties.
• Owns the engagement lifecycle and is responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients in a professional manner.
• Works closely with customers to ensure the right resources are booked on the right projects at the right time.

• Customer-Facing Coordination: experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.