Technical Support Specialist

11 hours ago

Makati, Philippines Techworld 360 Inc. Full time

Join to apply for the Technical Support Specialist role at Techworld 360 Inc. Responsibilities Manage incidents in the ticketing system. Provide technical support for WIFI, applications, internet services, UPS, printers, gaming terminals, and CCTV. Escalate issues to relevant teams and follow up on resolutions. Maintain IT asset records, including tagging, storage, and tracking. Generate IT service desk reports and endorsements. Qualifications Bachelors degree in Information Technology, Computer Science or a related field. Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA) or similar are highly desirable. Minimum of 3-5 years of experience in technical support, IT helpdesk or a similar role. Proven experience in troubleshooting hardware, software and network issues. Experience with remote desktop applications and helpdesk software. Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industry : IT Services and IT Consulting #J-18808-Ljbffr

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