Customer Specialist

2 weeks ago

San Fernando, Philippines MicroSourcing Full time

Join to apply for the Customer Specialist role at MicroSourcing

Position

Customer Specialist (Fixed Term - 3 months)

Location

Ortigas, Pasig

Work Setup & Shift

Work from Home | Shifting

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Responsibilities
  • Claims Processing: Review, assess, and process a high volume of routine claims within set timeframes.
  • Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
  • Documentation: Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: Work closely with internal teams, including underwriting and customer service, to resolve claims efficiently.
  • Compliance: Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, ensuring timely and accurate resolution of issues.
  • Problem-Solving: Troubleshoot basic issues related to the company's products or services and provide appropriate solutions or alternatives.
  • Product Knowledge: Maintain up-to-date knowledge of the company’s products, services, and policies to assist customers effectively.
  • Customer Education: Assist customers in understanding how to use the company’s products and services, providing guidance as needed.
  • Team Collaboration: Work closely with team members to ensure a seamless customer experience and escalate complex issues to senior agents or supervisors when necessary.
What You Need Non-negotiables
  • Experience: 0-2 years in a customer-facing role (e.g., customer service, retail, hospitality).
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
  • Technical Skills: Proficiency in using computer systems and CRM software.
  • Adaptability: Willingness to learn new processes and procedures.
  • Customer Focus: Positive attitude with a customer-centric approach.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is our commitment and our way of life.

Join us in celebrating YOU and your 100%

For more information, visit

Position Details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting
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