Customer Support for Premium IT Account
5 days ago
We are seeking a talented and dedicated Customer Support Specialist to join our dynamic team in Pampanga Central Luzon. As a Customer Support Specialist, you will play a crucial role in providing high-quality support and solving complex issues for our premium IT clients. This full-time position offers an attractive salary and the opportunity to be part of a fast-paced, innovative organisation.
What you'll be doing
- Serving as the primary point of contact for our premium IT clients, addressing their inquiries and concerns with professionalism and efficiency
- Troubleshooting and resolving complex technical issues, providing step-by-step guidance and solutions
- Documenting customer interactions and maintaining accurate records to ensure seamless service delivery
- Collaborating with cross-functional teams to escalate and resolve issues promptly
- Continuously improving customer satisfaction by identifying and implementing process improvements
- Providing feedback and insights to the product development team to enhance our services
What we're looking for
- College/associate's degree in information technology or bachelor's degree in any related field - Accept atleast 2 yrs college undergrad of any IT related course
- Minimum of 1 yr experience in a technical support environment or similar role (not Telco exp) Hardware/Software Tech support
- Additional certification/training in a technical field is preferred.
Technical Skills:
- Experience in Windows and Apple Operating Systems and basic Active Directory (AD)/Group Policy Object (GPO) management Typing 35 WPM
- Strong knowledge of various OS and software such as Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access & Project)
- CEFR - B1 WriteX - B2 | Tech Assessment
For interested applicants, you may fill out this application form:
Or you just click Apply Now button.
Ready to join our team? Apply now and let's discuss how your skills and experience can contribute to our continued success.
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