Customer Support for Premium IT Account

6 days ago

San Fernando, Central Luzon, Philippines TalentSync Training and Development Full time ₱600,000 - ₱1,200,000 per year

We are seeking a talented and dedicated Customer Support Specialist to join our dynamic team in Pampanga Central Luzon. As a Customer Support Specialist, you will play a crucial role in providing high-quality support and solving complex issues for our premium IT clients. This full-time position offers an attractive salary and the opportunity to be part of a fast-paced, innovative organisation.

What you'll be doing

  1. Serving as the primary point of contact for our premium IT clients, addressing their inquiries and concerns with professionalism and efficiency
  2. Troubleshooting and resolving complex technical issues, providing step-by-step guidance and solutions
  3. Documenting customer interactions and maintaining accurate records to ensure seamless service delivery
  4. Collaborating with cross-functional teams to escalate and resolve issues promptly
  5. Continuously improving customer satisfaction by identifying and implementing process improvements
  6. Providing feedback and insights to the product development team to enhance our services

What we're looking for

  1. College/associate's degree in information technology or bachelor's degree in any related field - Accept atleast 2 yrs college undergrad of any IT related course
  2. Minimum of 1 yr experience in a technical support environment or similar role (not Telco exp) Hardware/Software Tech support
  3. Additional certification/training in a technical field is preferred.

Technical Skills:

  1. Experience in Windows and Apple Operating Systems and basic Active Directory (AD)/Group Policy Object (GPO) management Typing 35 WPM
  2. Strong knowledge of various OS and software such as Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access & Project)
  3. CEFR - B1 WriteX - B2 | Tech Assessment

For interested applicants, you may fill out this application form:

Or you just click Apply Now button.

Ready to join our team? Apply now and let's discuss how your skills and experience can contribute to our continued success.

  • Costumer Service Representative

    4 days ago

    San Fernando, Central Luzon, Philippines Metacom Full time ₱280,000 - ₱420,000 per year

    Job Description:We are looking for highly skilled and customer-focused individuals to join our team as Premium Telco Customer Service Representatives. In this role, you will support high-value clients of a leading telecommunications company, ensuring fast, efficient, and personalized service.You will be handling customer concerns related to mobile plans,...

  • Accounting Assistant

    1 week ago

    San Fernando, Central Luzon, Philippines H&K Business Support Inc. Full time ₱183,000 per year

    Responsibilities:Assist with accounts payable and accounts receivable processesPrepare and process invoices, expense reports, and purchase ordersReconcile bank statements and ledger entriesMaintain accurate and up-to-date financial recordsSupport month-end and year-end close processesAssist with audits and financial reportingEnter financial data into...

  • Customer Support Representative

    6 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱300,000 - ₱315,000 per year

    Answer the Call. Deliver the Solution. Be the voice that connects customers to solutions and support in the entrance systems industry. Take your customer service career to the global stage without leaving the Philippines. This role offers the chance to build international experience, deliver solutions that matter, and make your mark in the customer service...

  • Customer Support and Success Executive

    6 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time

    Be the Heart of Client Success in a Tech-Driven WorldBe part of a mission that goes beyond support-make meaningful impact through digital innovation and seamless client experiences. Here's your chance to build a global career in customer success without leaving the Philippines. This is more than a role-it's a platform to sharpen your skills in client support...

  • Customer Support and Success Executive

    4 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time $70,000 - $120,000 per year

    Be the Heart of Client Success in a Tech-Driven WorldBe part of a mission that goes beyond support-make meaningful impact through digital innovation and seamless client experiences. Here's your chance to build a global career in customer success without leaving the Philippines. This is more than a role-it's a platform to sharpen your skills in client support...

  • Technical Support Supervisor

    6 days ago

    San Fernando, Central Luzon, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱600,000 - ₱800,000 per year

    Oversee the Branch operations and technical issues/ concernsTroubleshooting technical issues.Diagnosing and repairing faults.Resolving technical issues related to network interruptionsInstalling and configuring hardware and software Monitor the daily team salesDaily email reports & Support end users thru email and calls.CCTV installer & Proper...

  • Customer Service for Retail Account

    6 days ago

    San Fernando, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Representative, you will be the first point of contact for customers, handling a wide range of inquiries and requests related to our retail accounts. This is a full-time position based in Quezon City, Metro Manila.What you'll be doingAnswering incoming customer calls and emails in a professional and courteous mannerProviding accurate...

  • Human Resources Administrative Officer

    6 days ago

    San Fernando, Central Luzon, Philippines Plaza Premium Group Full time ₱250,000 - ₱450,000 per year

    JOB SCOPE:The HR Admin is responsible for providing day-to-day administrative support to the Human Resources department, ensuring the smooth implementation of HR policies and procedures. This role covers a wide range of functions including maintaining accurate employee records, assisting in recruitment and onboarding processes, monitoring attendance and...

  • Graphic Designer/Admin Support

    4 days ago

    San Fernando, Central Luzon, Philippines Boomering inc Full time ₱30,000 - ₱60,000 per year

    Position Title: Graphic Designer/Admin SupportWork Set-up: Work From Home or OfficeSalary: Php 40,000 - Php 50,000Schedule: 7:00 AM – 3:30 PM PH TimeOur client, a growing business in the commercial real estate sector, is seeking a detail-oriented and creative Graphic Designer/Admin Support. This role is primarily focused on producing professional,...

  • Store In Charge Trainee

    6 days ago

    San Fernando, Central Luzon, Philippines ALLIED PREMIUM CLOTHING INC.​ Full time ₱150,000 - ₱250,000 per year

    KEY RESPONSIBILITIES:Lead by example, fostering a positive and energetic environment for our customers and team membersSupervise and coordinate the activities of store staff (Sales Associate, Cashier, and Stockman) to ensure efficient operationManage all aspects of store operations, including inventory management, sales performance, and customer service.WHAT...