BPO - Healthcare Insurance Representative (Onsite Setup)
1 day ago
Overview
At Unity Communications, we believe patient care continues beyond the clinic; it extends to every billing conversation. We’re looking for Healthcare Representatives who can deliver empathy, professionalism, and clarity when assisting patients with their medical accounts.
Responsibilities- Handle a high volume of inbound and outbound patient calls, maintaining call metrics within set standards.
- Communicate with patients in a clear, timely, and positive manner while verifying and updating demographics on every call.
- Maintain accurate documentation, account notes, databases, and confidentiality (HIPAA, PHI, HITEC) at all times.
- Manage assigned work queues, including administrative and legal/financial processes.
- Assist with preparing legal documents and forms as needed, including scanning, filing, and e-filing.
- Provide technical assistance with agency issues, services, and programs.
- Collaborate with departmental associates, supervisors, and hospital staff to support seamless processes and client success.
- Respond to patient inquiries, escalating complaints to management when necessary.
- Participate in training new staff and support departmental process improvements.
- Review, update, and maintain policies and procedures as required.
- Meet and maintain performance metrics such as quality scores and call handling benchmarks.
- Uphold the organization’s mission, vision, core values, and compliance with all local, state, and federal regulations.
- Perform additional duties as assigned by management.
- High school diploma or equivalent (college coursework or related training preferred).
- Computer proficiency, including Microsoft Office, Windows-based systems, EMRs, and the ability to quickly learn multiple platforms.
- Strong verbal and written communication skills with professional telephone etiquette.
- Excellent interpersonal, organizational, attention to detail, and time management skills.
- Ability to multitask effectively with accuracy and efficiency.
- Critical thinking, problem-solving, and decision-making skills.
- Flexibility, adaptability, and ability to thrive in a fast-paced environment.
- Professional attitude and composure in urgent or confrontational situations.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with HIPAA, FDCPA, and Red Flag regulations; knowledge of Medicaid, Federal Marketplace, or Epic software is a plus.
- At least 2 months to 1 year of experience in patient advocacy, customer service, collections, or related fields preferred.
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees’ expense. VL/SL credits upon regularization.
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- On-site work setup
Unity Communications is a company that values inclusion and diversity and strives for a positive work environment. It has received recognition as a Great Place To Work and emphasizes listening to employees and supporting career growth.
Job details- Seniority level: Associate
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Outsourcing and Offshoring Consulting
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