
BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup)
4 weeks ago
Overview
BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) – Unity Communications
Join to apply for the BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) role at Unity Communications.
Base pay range: This range is provided by Unity Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities- Serve as the primary point of contact for customers during the onboarding phase
- Build customized onboarding plans and timelines for AI agent deployment tailored to client needs
- Manage kickoff calls, requirements gathering, and workflow design sessions
- Coordinate internal and external resources to ensure project milestones are met
- Partner with technical teams to configure AI voice/chat agents for workflows, branding, tone, and support requirements
- Lead user acceptance testing (UAT) and pilot deployments
- Gather client feedback and refine agent scripts, flows, and integrations
- Deliver training sessions for client stakeholders on AI usage, dashboards, and escalation protocols
- Support change management efforts, guiding clients in adopting hybrid AI-human support models
- Monitor early-stage success metrics (deflection rate, response accuracy, resolution time)
- Document learnings and handoff clients to customer success managers for long-term support
- At least three years of experience in customer onboarding, implementation, or project management (preferably SaaS, AI, or customer service tech)
- Strong understanding of conversational AI, chatbots, or virtual agents (preferred)
- Familiarity with platforms such as Dialogflow, Cognigy, Kore.ai, or similar (a plus)
- Excellent communication, presentation, and relationship management skills
- Ability to lead projects with both technical and non-technical stakeholders
- Experience using agile/scrum tools (e.g., Jira, Asana, Trello)
- Bachelor’s degree in business, computer science, communications, or equivalent experience
- Traits that set you apart: Naturally curious and tech-savvy, excited by AI innovation
- A process-oriented thinker who enjoys designing and documenting workflows
- Proactive, organized, and thrives in fast-paced, client-facing environments
- HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Seniority level- Executive
- Full-time
- Management and Manufacturing
- Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Unity Communications by 2x
National Capital Region, Philippines
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