BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02
4 weeks ago
Overview
BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments.
Responsibilities- Respond to client problems and questions coming in through email and phone calls
- Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
- Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
- Enter client-related information, including case history, into the contact tracking database
- Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
- Assist with the build of Linux-based servers for deployment at client sites
- Help customers install, configure, and use the AG Mednet network and peripheral systems
- Degree in a technical discipline or equivalent experience
- One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
- Experience with Windows and OS X operating systems
- Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
- Broad understanding of LAN and WAN technologies
- Shell scripting experience (BASH, Python)
- Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
- Excellent customer service skills with the ability to handle and diffuse difficult situations
- Ability to respond to clients with a high degree of professionalism and accuracy
- Excellent verbal and written communication skills
- Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
- Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
- Exposure to AWS and application servers is a plus
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Senioriy level- Associate
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
-
Parañaque, Philippines Unity Communications Full timeOverview As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job focuses on software...
-
Parañaque, Philippines Unity Communications LLC Full timeOverview As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent...
-
BPO - Technical Support Engineer
19 minutes ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
BPO - AI Solutions Architect (Hybrid Setup)
1 week ago
Parañaque, Philippines Unity Communications Full timeBPO - AI Solutions Architect (Hybrid Setup) Join Unity Communications as a BPO - AI Solutions Architect (Hybrid Setup). We are looking for an AI Solutions Architect to act as our own human J.A.R.V.I.S., ensuring AI agents integrate with all parts, work perfectly, and set customers up for success. You will help customers configure and optimize agentic tools,...
-
Parañaque, Philippines Unity Communications Full timeOverview BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) – Unity Communications Join to apply for the BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) role at Unity Communications. Base pay range: This range is provided by Unity Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to...
-
BPO - Medical Billing Specialist (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview BPO - Medical Billing Specialist (Hybrid Setup). Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You\'re the one we\'ve been looking for! As Billing...
-
Parañaque, Philippines Unity Communications Full timeBPO - Ecommerce Product Listing Specialist (Hybrid Setup) Join to apply for the BPO - Ecommerce Product Listing Specialist (Hybrid Setup) role at Unity Communications Do you ever find yourself frustrated at an online shop because of blurry photos, missing details, or just weird descriptions? You might just say, I can organize this online shop way better....
-
BPO - AI Solutions Architect (Hybrid Setup)
3 days ago
Parañaque, Philippines Unity Communications LLC Full timeOverview Beyond AI agent deployments, this role will also support the Business Intelligence Department Head on wider initiatives in Data Analytics and automation across the organization. The Business Intelligence Solutions Architect will actively learn with other BI team members to reasonably support business continuity planning (BCP). This role is ideal for...
-
BPO - Medical Billing Specialist (Hybrid Setup)
3 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You're the one we've been looking for! As Billing Specialist, you play a critical role in ensuring...
-
Parañaque, Philippines Unity Communications Full timeSupport systems are often unsung heroes. At Unity Communications, they're the stars of the show. We are looking for an Onboarding Specialist who thrives in the spotlight for the satisfaction of knowing their trainees are thriving. You find joy in turning chaos into clarity, catching the small things before they become big problems. With calm urgency and...
