BPO - Team Leader | Healthcare (Onsite Setup)
2 days ago
Don't you find it annoying when someone falls for an obvious red flag? Well, some people just need some help. That's why we're looking for a reliable team lead to guide our agents at Unity Communications.
In this role, you'll be the steady set of eyes and ears for your team, catching issues before they snowball, helping agents turn challenges into improvements, and ensuring wins don't go unnoticed. Think of it as being that friend everyone depends on for great advice and support, but this time, you'll get paid.
Ready to make your reliable friend trait a profession? Apply today
How You Spend Your Eight Hours- Monitor team performance based on KPIs and ensure agent productivity and engagement on the production floor or remote channels
- Serve as the first line of escalation for agents and clients while ensuring systems and schedules are followed
- Lead and develop the team through coaching, feedback, conflict resolution, and performance improvement plans
- Facilitate communication between management, clients, and agents
- Participate in the selection and interviewing of new agents
- Conduct training, refresher sessions, and onboarding to align with Unity and client standards
- Cross-train to learn team roles for backup and overflow support
- Manage administrative duties such as time sheets, coaching records, evaluations, and reports
- Perform other job-related duties within the scope of practice as assigned
- Strong leadership and coaching skills to drive agent performance
- Conflict resolution and problem-solving abilities
- Excellent communication skills for liaising with clients, management, and team members
- Ability to manage multiple responsibilities including monitoring, training, and administration
- Strong organizational skills to handle performance evaluations, time sheets, and reports
- Adaptability to step into various team roles as needed
- Commitment to maintaining Unity and client standards
- HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
- Full-time position
- Monday to Friday, 9 AM to 6 PM Manila time
- Hybrid work setup with on-site training
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
#J-18808-Ljbffr-
Parañaque, Philippines Unity Communications Full timeAt Unity Communications, we believe patient care continues beyond the clinic it extends to every billing conversation. That's why we're looking for Healthcare Representatives who can deliver empathy, professionalism, and clarity when assisting patients with their medical accounts. In this role, you'll keep sensitive documents in line, navigate phone calls,...
-
Parañaque, Philippines Unity Communications Full timeOverview Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You're the one we've been looking for! As Billing Specialist, you play a critical role in ensuring...
-
Parañaque, Philippines Unity Communications Full timeOverview BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) – Unity Communications Join to apply for the BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) role at Unity Communications. Base pay range: This range is provided by Unity Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to...
-
Customer Service Team Leader
6 days ago
Parañaque, Philippines Digiplus Interactive Corp. Full timeOverview DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. Insurance Health & Wellness HMO Responsibilities Leads the customer...
-
Team Leader
6 days ago
Parañaque, Philippines Avanteph Staffing and Consultancy Inc. Full timeWe are seeking a dedicated and motivated Team Leader - Food & Beverage to oversee daily store operations and ensure excellent customer service. The ideal candidate should have strong leadership skills, experience in food and beverage preparation, and a commitment to maintaining quality standards. If you thrive in a fast-paced environment and enjoy working...
-
Parañaque, Philippines Unity Communications Full timeOverview BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments. Responsibilities Respond to client problems and questions coming in through email and phone calls Diagnose,...
-
Customer Service Team Leader
6 days ago
Parañaque, Philippines DigiPlus Interactive Corp Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus...
-
Drafting Team Leader
6 days ago
Parañaque, Philippines BMD Group Full timeOverview Join to apply for the Drafting Team Leader role at BMD Group 1 day ago Be among the first 25 applicants About BMD BMD is Australia’s leading integrated engineering, construction and urban development business. As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence, with a growing international...
-
Parañaque, Philippines Unity Communications LLC Full timeOverview As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent...
-
Telemarketing Customer Service Team Leader
6 days ago
Parañaque, Philippines DigiPlus Interactive Corp Full timeOverview DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Responsibilities Lead, train, and monitor...
