
Logistics And Customer Service Manager
1 day ago
Logistics And Customer Service Manager jobs in...
Posted today
Job DescriptionRoles and Responsibilities
Logistics Planning & Cost Management
- Optimize logistics networks and reduce costs across warehousing and transportation.
- Negotiate transport rates and evaluate logistics models for efficiency.
- Implement cost-saving initiatives and process improvements to maximize working capital.
- Ensure timely and complete release of imported goods through broker coordination.
- Monitor shipment schedules and compliance with import regulations.
- Participate in freight RFQs and manage broker performance.
3PL Management
- Oversee 3PL operations to meet service level agreements and inventory accuracy.
- Conduct logistics audits and drive improvements in warehouse and transport systems.
- Manage inbound/outbound logistics including safety and quality standards.
Customer Supply Chain
- Lead the Customer Service Team under a customer-facing model.
- Implement Vendor Managed Inventory and ensure accurate order processing.
- Engage with key stakeholders during business reviews.
Countering and Collection
- Manage the full order-to-cash process.
- Resolve issues collaboratively with Finance and Sales teams.
Reverse Logistics
- Lead reverse logistics operations in compliance with global standards.
- Document and correct delivery rejections using SAP.
Others
- Develop and supervise logistics and customer service teams.
- Collaborate on regional logistics projects and conduct partner reviews.
- Manage SAP systems and lead e-commerce logistics execution.
Qualifications
Key Qualifications & Competencies
- Education: Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
- Experience: At least 7 years in Customer Service and Logistics Management within the FMCG industry.
- Technical Skills: Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
- Analytical & Strategic Thinking: Strong analytical skills, strategic mindset, and structured problem-solving approach.
- Leadership: Proven people leadership, team development, and cross-functional collaboration.
- Customer Supply Chain Expertise: Experience in vendor-managed inventory and customer-facing supply chain models.
- Communication & Negotiation: Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
- Process & Results Orientation: Focused on optimizing logistics networks, driving results, and continuous improvement.
- Regulatory Knowledge: Familiarity with customs compliance and international trade regulations.
- Mobility: Willingness to conduct warehouse and trade visits for customer immersion.
Pasig City, National Capital Region ₱ - ₱ Y Millennial Zeal Technology Corporation
Posted today
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Job Qualification
- 2-3 years Working experience in warehouse/inventory management
- Fluent in English, Tagalog and Mandarin
- Basic conversational level proficiency in Mandarin is required
- Proficient in using Microsoft Applications
- Proficiency in the full Microsoft Office Suite is essential
- Strong quantitative and analytical skills.
- Must have excellent written and oral communication skills.
- Ability to work in a fast-paced and agile environment.
- Visa sponsorship is available for this position
Job Description
- Will undergo training and performs duties of different designations such as warehouse inventory, and operations of the department.
- Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business.
- Meet performance goals and objectives set by upper management
- Observes experienced colleagues to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
- Assists import and export process (from purchase- transit- arrival in warehouse).
- Coordinates with suppliers for govt mandated permits for importation
- Brokerage Management
- NTC and OMB coordination
Posted 1 day ago
Job DescriptionPrimary Responsibilities
- Assist in identifying and evaluating potential suppliers, negotiate prices, terms and secure most cost-effective options for the organization.
- Process purchase requisitions and purchase orders and ensure timely delivery of goods and services.
- Monitor order status and address issues related to delays and discrepancies
- Maintain accurate records of purchases, pricing and supplier performance
- Build and maintain strong relationships with suppliers
- Evaluate supplier performance and provide feedback for improvement to ensure quality standards and delivery schedules.
- Monitor and analyze procurement costs to identify cost-saving opportunities
- Ensure compliance with company policies and procedures
Specific Responsibilities
- Handles the purchasing categories in Food and Non-Food assigned but not limited to small wares, IT equipment and accessories, marketing supplies, Office and admin supplies, service providers, and other food categories that the Supply Chain Manager will assign.
- Source for items and vendors based on the sourcing policy, interface between supplier and entity with respect to specifications and budgets.
- Maintain comprehensive records of supplier contracts, agreements and communication.
- Prepare purchase requisitions and keeping management informed about the status of orders and procurement activities.
- Prepare purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements
- Closely monitor orders and ensure NO past due orders from suppliers and the latest commitment on the delivery date is available
- Track and expedite orders to ensure timely delivery and minimize stockouts.
- Resolve discrepancies in order quantity pricing and delivery schedules with suppliers.
- Develop and maintain a strong foundation of function skills and knowledge of relevant purchasing and sourcing concepts.
- Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
- Ensure that a professional and consistent approach is taken in relation to all supplier relationships
- Secure logistics transport for samples needed by R&D and for special trips of items.
- Perform regular inventory audits to ensure accuracy and prevent stock discrepancies
- Ensure compliance with company guidelines, purchasing policies and procedures
- Contact suppliers to resolve price, quality, delivery or invoice issues
- Perform other task and functions that maybe assigned
Work Experience
- 3+ years purchasing experience, preferably within an FMCG, QSR or manufacturing environment
- Background in Supply Chain, Logistics and international trade
Educational Attainment
- Educational background in Industrial Engineering or equivalent, Business Administration, Economics or Finance
Project and Contracts Management
- Secure the documentation preparation and filling of purchasing processes and policies
- Secure the documentation and filling of supplier's contract and supplier accreditation
- Perform project management support role as a coordinator
- Basic knowledge and understanding of processes and components of supply chain management
- Computer literate (Microsoft office and Basic Excel skills)
- Experienced with purchasing ERP or order management system
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