Customer Service and Logistics Manager

1 day ago

Manila, National Capital Region, Philippines Robert Walters Full time ₱1,500,000 - ₱3,000,000 per year

Job Summary

This Customer Service and Logistics Manager oversee end-to-end operations across logistics, warehousing, transportation, and customer service. This role ensures seamless execution of supply chain strategies, optimizes operational efficiency, and drives customer satisfaction through effective management of 3PL partners and internal teams.

Scope of Responsibilities

Strategic & Operational Leadership

  • Develop and implement logistics strategies aligned with global supply chain goals and customer requirements.
  • Define and manage logistics network design to optimize cost and service levels.
  • Lead annual planning for logistics budgets, investments, and performance targets.

3PL & Trade Logistics Management

  • Oversee performance and relationships with third-party logistics providers.
  • Drive implementation of trade logistics initiatives and compliance standards.

Customer Experience & Order Fulfillment

  • Ensure seamless order processing and fulfillment.
  • Lead service improvement initiatives using the diamond model.
  • Manage customer complaints and implement effective resolution strategies.

Warehouse & Transportation Optimization

  • Improve productivity across inbound, outbound, inventory control, and capacity planning.
  • Develop efficient reverse logistics processes and identify areas for continuous improvement.

Cross-Functional Collaboration

  • Partner with departments such as IP, Production, QA, CD, and Marketing to ensure alignment and operational synergy.
  • Co-lead logistics safety and security programs.

Team Leadership & Talent Development

  • Lead and develop the Customer Service & Logistics team, focusing on succession planning and talent growth.
  • Foster a culture of accountability, innovation, and continuous improvement.

Experience and Qualifications

  • Bachelor's degree in Supply Chain, Engineering, Business, or related field.
  • Minimum 5 years of experience in logistics, warehouse management, and customer experience.
  • Proven track record in leading complex operations and process transformations.
  • Strong execution capability—able to translate strategy into actionable plans.
  • Solution-oriented mindset with strong analytical and problem-solving skills.
  • Experience in cross-functional collaboration and stakeholder management.
  • Proficient in leveraging digital tools and data for decision-making.
  • Strong business and financial acumen.
  • Excellent leadership, communication, and interpersonal skills.

Job Type: Full-time

Work Location: In person

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