Logistics Customer Service Supervisor

2 days ago

Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time $104,000 - $130,878 per year

BRIEF DESCRIPTION:

The Customer Service Representative Supervisor (Transportation Planning and Coordination) is responsible for overseeing the customer service team, ensuring exceptional customer support, and optimizing transportation planning and coordination. This role involves managing customer inquiries, resolving complaints, supervising daily operations, and collaborating with logistics to ensure timely and efficient transportation of goods.

DUTIES AND RESPONSIBILITIES:

  • Lead, mentor, and manage a team of customer service representatives.
  • Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.
  • Monitor and analyze customer service metrics, implementing improvements as needed.
  • Develop and maintain strong customer relationships through proactive communication.
  • Coordinate with logistics and transportation teams to ensure timely delivery of goods.
  • Monitor shipment statuses and address any transportation-related issues promptly.
  • Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination.
  • Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.
  • Prepare and present regular reports on customer service and transportation metrics.

QUIALIFICATIONS:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
  • Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role.
  • Experience in transportation planning and logistics coordination is highly desirable.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication abilities.
  • Strong problem-solving and decision-making capabilities.
  • Ability to multitask and work effectively in a fast-paced environment.

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