Logistics Customer Service Supervisor

4 days ago

Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time ₱900,000 - ₱1,200,000 per year

BRIEF DESCRIPTION:

The Customer Service Representative Supervisor (Transportation Planning and Coordination) is responsible for overseeing the customer service team, ensuring exceptional customer support, and optimizing transportation planning and coordination. This role involves managing customer inquiries, resolving complaints, supervising daily operations, and collaborating with logistics to ensure timely and efficient transportation of goods.

DUTIES AND RESPONSIBILITIES:

  • Lead, mentor, and manage a team of customer service representatives.
  • Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.
  • Monitor and analyze customer service metrics, implementing improvements as needed.
  • Develop and maintain strong customer relationships through proactive communication.
  • Coordinate with logistics and transportation teams to ensure timely delivery of goods.
  • Monitor shipment statuses and address any transportation-related issues promptly.
  • Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination.
  • Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.
  • Prepare and present regular reports on customer service and transportation metrics.

QUIALIFICATIONS:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
  • Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role.
  • Experience in transportation planning and logistics coordination is highly desirable.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication abilities.
  • Strong problem-solving and decision-making capabilities.
  • Ability to multitask and work effectively in a fast-paced environment.

  • Customer Service and Logistics Manager

    1 week ago

    Manila, National Capital Region, Philippines Robert Walters Full time ₱1,500,000 - ₱3,000,000 per year

    Job SummaryThis Customer Service and Logistics Manager oversee end-to-end operations across logistics, warehousing, transportation, and customer service. This role ensures seamless execution of supply chain strategies, optimizes operational efficiency, and drives customer satisfaction through effective management of 3PL partners and internal teams.Scope of...

  • Logistics & Warehouse Supervisor

    4 days ago

    Manila, National Capital Region, Philippines TCL Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionEstablished in 1981, TCL has grown into a global enterprise specializing in smart terminals production, semiconductor displays, new energy photovoltaic, and industrial finance and investment. TCL offers a wide range of products, including telephones, televisions, mobile phones, refrigerators, washing machines, air conditioners, and smart...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Deus International Global Logistics Inc. Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Handles/Assists sales inquiries and shipments.Handles agent inquiries and shipments.Prepare to cost for Billing statements.Check shipping line rate for export inquiry sales and agents.Prepares quotation for agent/and or sales if needed.Daily monitoring for all ongoing shipments.Booking with shipping lines for nomination...

  • Logistics Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Moulton RB Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Supply Chain and Logistics OfficerPosition Overview:The Supply Chain and Logistics Officer is responsible for managing the entire supply chain process, ensuring efficient transfers between warehouses, accurate inventory management, forecasting space for incoming stock, and overseeing logistics for deliveries to both modern and general trade accounts. This...

  • Service Delivery Supervisor Philippines

    4 days ago

    Manila, National Capital Region, Philippines CMA CGM Full time ₱900,000 - ₱1,200,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Likas Yaman Service Corporation Full time ₱420,000 - ₱540,000 per year

    Likas Yaman Service Corporation is hiring a Full time Supervisor role in Ermita, Zone 072 Brgy 667, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonMore than 4 years of relevant...

  • Customer Service Representative-PHL

    2 weeks ago

    Manila, National Capital Region, Philippines CRYOPORT SYSTEMS Full time ₱250,000 - ₱450,000 per year

    Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.JOB TITLE: Customer Service Representative (Tempo)Overall MissionThe Customer Service Representative (Tempo) provides direct support...

  • Customs Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines DEUS INTERNATIONAL GLOBAL LOGISTICS INC Full time ₱288,000 per year

    Job description:Requirements:At least 1-2 years Experience in Freight Forwarding Customer Service.Graduate of BS in Customs Administration, Supply Chain and Logistics, or any related field.Good Communication and People skills.Organized and can handle multi-tasking.Willing to work beyond office hours.Key Responsibilities:Handles/Assists sales inquiries and...

  • Logistics Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Dragon Edge Group Full time ₱1,200,000 - ₱3,600,000 per year

    Command the Flow. Lead the Delivery. Power the Operations.Are you a logistics leader who thrives on precision, efficiency, and operational excellence?Dragon Edge Group (DEG)— home of trusted brands likeBeach Hut, Cycles, and Bite Block— is looking for aLogistics Supervisorto lead and scale our growing nationwide supply chain operations.In this role,...

  • Logistics Supervisor/Officer

    4 days ago

    Manila, National Capital Region, Philippines JAYA GUNA LANCAR (JGL) INC. Full time ₱400,000 - ₱800,000 per year

    Job Title: Logistics Officer (Trucking and Service Vehicles)Location: Sta. Mesa ManilaDepartment: Logistics/OperationsJob Summary:We are seeking a proactive and detail-oriented Logistics Officer to manage and coordinate trucking and service vehicle operations. The successful candidate will ensure smooth scheduling, dispatch, maintenance, and compliance of...