Workforce Manager

1 week ago

Muntinlupa, Philippines eClerx Full time

eClerx Muntinlupa City, National Capital Region, Philippines

Workforce Manager

eClerx Muntinlupa City, National Capital Region, Philippines

Direct message the job poster from eClerx

Process Manager @ eClerx | Recruitment Strategy, Implementation

Responsibilities :

  • Assists business units in determining reporting needs
  • Analyzes current processes in order to identify the improvement opportunities, improve efficiency, quality and reduce risks
  • Analyzes trends, causes and variances and creates and distributes routine reports
  • Develops standard reports to stakeholders
  • Documentation, review and assessment of the adequacy of the existing process in production
  • Conducts process evaluation and development studies
  • Validates monthly incentive program results

Workforce Duties

  • Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce related reports in a timely manner for the success of the center. Check for any issues and/or concerns that needed to be addressed right away.
  • Create and maintain report templates that are requested by operations (daily reports used by operations, scorecards, productivity files, etc.).
  • Manages a group of Workforce specialists to meet the expected performance, goals, attendance & productivity). Develops professional/high performance team
  • Decision maker on any workforce escalated issues.
  • Attend workforce related meetings, e.g.. Capacity Planning, Management meetings, etc.
  • Communicate and works with other departments for any workforce related concerns that will help improve process or minimize workloads.
  • Build professional relationships with the operational leaders specifically the manager, supervisor and team lead.
  • Other job-related duties if required
  • Amenable to work in Alabang, Muntinlupa and fixed night shift.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Strategy/Planning, Information Technology, and Administrative
Industries
  • IT Services and IT Consulting
  • Business Consulting and Services
  • Marketing Services

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