Workforce Analyst

1 day ago

Muntinlupa, Philippines Gear Inc. Full time

Location: Hybrid work - Alabang, Philippines

Manage overall capacity planning for multi-geo / sites and products

Develop and implement capacity planning strategies to ensure optimal resource allocation

Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals

Lead a team of capacity planners, providing guidance, training, and performance management

Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency

Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.

Lead capacity planning governance calls

Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance

Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others

Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning

Do auditing and inspections of headcount numbers and reconciliation with each sites and HR

Qualifications :

  • A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field

Minimum of 2 years relevant experience

Technical knowledge of MS office products and google suite

Planning and Organizational skills

Ability to make decisions on complex scenarios and under pressure

ability to work under pressure

Strong analytical and problem-solving skills with the ability to interpret complex data

commitment to ownership and accountability

Excellent leadership, communication, and stakeholder management skills

demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives

well developed technical skills, MS Office products and Call Center technologies

Excellent verbal and written communication skills

Willing to work shifting hours, weekends and public holidays.

Ability to work in a fast-paced environment with shifting priorities

Competitive salary and benefits package.

Opportunity to work on diverse and exciting projects.

Professional development and training opportunities.

Collaborative and innovative work environment.

Career growth potential within the company.

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