
Senior Workforce Management-Real Time Analyst
3 weeks ago
Overview
Nezda is hiring for Senior Workforce Management-Real Time Analyst.
Qualifications- Graduate of any courses.
- With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.
- Regular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate recommendations and plans.
- Responsible in arranging staff changes to match the call demand & co-ordinate with the WFM Scheduling resource to ensure adequate staffing is maintained.
- Support the management in ensuring that defined criteria and thresholds align with the operations team's expectations and make sure to assist the management that all necessary reports and planning models in facilitating process decision-making.
- Act as the first point of contact for any escalations, outages, system issues, or any other production-impacting situations.
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Real Time Analyst
3 weeks ago
Muntinlupa, Philippines Pinnacle Intelligence Full timeOverview Job Title: Real Time Analyst (RTA) at Pinnacle IntelligenceLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesDepartment: Workforce Management (WFM) / OperationsReports To: WFM Manager / Operations Manager Join to apply for the Real Time Analyst role at Pinnacle Intelligence. Responsibilities Real-time Performance Monitoring &...
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Alabang | Real Time Analyst
3 weeks ago
Muntinlupa, Philippines Majorel Full timeMajorel Muntinlupa City, National Capital Region, Philippines Overview We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible...
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Workforce Management Analyst
3 weeks ago
Muntinlupa, Philippines eClerx Full timeeClerx Muntinlupa City, National Capital Region, Philippines Workforce Management Analyst - RTA eClerx Muntinlupa City, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Job Title: Workforce Management – Real Time Analyst (RTA) Work Setup: Onsite Reports To: Workforce Manager / WFM Supervisor Position Summary The Real...
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Alabang / Eastwood | Real Time Analyst
3 weeks ago
Muntinlupa, Philippines Majorel Full timeMajorel Quezon City, National Capital Region, Philippines Overview We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...
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Muntinlupa, Philippines Majorel Full timeMajorel Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Alabang | Analyst: Workforce Forecasting/Planning role at Majorel Majorel Muntinlupa City, National Capital Region, Philippines 1 month ago Be among the first 25 applicants Join to apply for the Alabang | Analyst: Workforce...
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WFM Real-Time Analyst
1 week ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...
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Workforce Manager
1 week ago
Muntinlupa, Philippines eClerx Full timeeClerx Muntinlupa City, National Capital Region, Philippines Workforce Manager eClerx Muntinlupa City, National Capital Region, Philippines Direct message the job poster from eClerx Process Manager @ eClerx | Recruitment Strategy, Implementation Responsibilities : Assists business units in determining reporting needs Analyzes current processes in...
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BPO WFM
3 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview BPO WFM - Real Time Analyst ((Travel / Hospitality Account)) IGT Solutions Muntinlupa City, National Capital Region, Philippines IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys...
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Senior Human Resources Analyst
2 days ago
Muntinlupa, Philippines eClerx Full timeOverview The Senior Analyst – Human Resources is responsible for providing support in the various human resource functions. He/She provides advice and assistance to supervisors and staff. Responsibilities Assists with the development and administration of programs, procedures and guidelines to help align the workforce with the strategic goals of the...
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Workforce Analyst
3 weeks ago
Muntinlupa, Philippines Gear Inc. Full timeLocation: Hybrid work - Alabang, Philippines Manage overall capacity planning for multi-geo / sites and products Develop and implement capacity planning strategies to ensure optimal resource allocation Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals Lead a team of capacity planners,...