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Site Manager, Real Estate

4 weeks ago


Quezon City, Philippines TTEC Full time

TTEC Quezon City, National Capital Region, Philippines Site Manager, Real Estate & Facilities Join to apply for the Site Manager, Real Estate & Facilities role at TTEC. About TTEC Our business is about making customers happy. Since 1982, we help customers build engaged, profitable experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers each day. TTEC is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We embrace diversity and inclusion in all our teams. Responsibilities Oversee space planning and management, including office layouts, furniture moves, reconfigurations, and process improvements. Conduct regular headcount and growth assessments to forecast and plan future space requirements. Manage day‑to‑day facility operations to maintain a safe, efficient, and compliant work environment. Serve as the primary liaison with landlords, vendors, and government agencies for permits, licenses, and regulatory compliance. Lead the Facilities team to meet departmental SLAs and KPIs, overseeing technicians, coordinators, reception, security, and vendor‑managed services. Maintain and ensure optimal performance of facility systems such as HVAC, CCTV, elevators, utilities, UPS, FDAS, and emergency generators. Establish and manage OPEX and CAPEX budgets, including purchase requisitions, invoice processing, and financial reporting. Develop and enforce vendor performance standards for janitorial, security, and maintenance services. Communicate proactively with stakeholders regarding facility projects, maintenance activities, and service timelines. Implement and monitor safety, security, and risk management policies, including information security compliance. Lead disaster preparedness, emergency response, and recovery initiatives in coordination with corporate headquarters. Maintain up‑to‑date architectural drawings, floor plans, and fixed asset records. Serve as point of contact for environmental, health, and safety compliance and related government coordination (DOLE, BFP, PEZA, DENR). Act as Emergency Control Organization (ECO) Commander during emergencies, ensuring timely response and recovery actions. Qualifications Minimum of 5–7 years of experience in facilities or workplace management, with at least 2 years in a managerial or supervisory role. Strong knowledge of building operations, including HVAC, electrical, plumbing, CCTV, elevators, utilities, UPS, and fire protection systems (FDAS). Proven experience in space planning, office fit‑outs, and site maintenance. Skilled in budget management, including OPEX/CAPEX planning, financial reporting, and cost optimization. Familiarity with regulatory compliance and government coordination (DOLE, BFP, PEZA, DENR). Demonstrated ability to lead and motivate cross‑functional teams, vendors, and contractors. Strong background in health, safety, and environmental (HSE) management, including risk mitigation and emergency preparedness. Benefits Supportive career and professional development. Inclusive culture and community‑mindful organization where giving back is encouraged. Global team of curious lifelong learners guided by our company values. Paid time off and wellness and healthcare benefits. Competitive compensation package with performance bonus opportunities and additional benefits such as tuition reimbursement. Location PH-National Capital-Quezon City, Metro Manila Equal Opportunity TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. All employees feel valued, belonging, and comfortable being authentic selves at work. #J-18808-Ljbffr