Service Desk Analyst

3 days ago

Taguig, Philippines Eastvantage Full time

Eastvantage, Taguig, National Capital Region, Philippines

Overview

Join to apply for the Service Desk Analyst role at Eastvantage .

Responsibilities
  • Provide first and second level support for IT incidents and requests, ensuring timely and accurate resolution.
  • Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
  • Perform regular backups, updates, and maintenance of IT systems and platforms.
  • Escalate complex or unresolved issues to third level support or vendors as needed.
  • Create and maintain IT documentation, such as procedures, manuals, reports, and tickets.
  • Train and mentor junior staff on IT systems and platforms, best practices, and customer service skills.
  • Ensure compliance with IT policies, standards, and security measures.
  • Collaborate with other IT staff and stakeholders to improve IT service delivery and customer satisfaction.
Qualifications
  • Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
  • At least 3-5 years of experience in IT service desk or technical support roles.
  • Advanced knowledge and skills in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and deadlines.
  • Certifications in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS, are preferred.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Service Desk Analyst

    5 days ago

    Taguig, Philippines Eastvantage Full time

    About the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...

  • L1 Service Desk Analyst

    3 days ago

    Taguig, Philippines HCLTech Full time

    Overview L1 Service Desk Analyst – 100% onsite in McKinley Hill, Taguig City, Philippines; Graveyard Shift or Shifting Schedule. About This Role: As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Qualifications: With...

  • IT Service Desk Analyst IT Service Desk Analyst

    5 days ago

    Taguig, Philippines JK Network Services Full time

    COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...

  • Service Desk Analyst

    3 days ago

    Taguig, Philippines Dynamic Talent Solutions Full time

    Role: L1 Service Desk Analyst Work Location:Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up:This 100% onsite/office reporting. Open, log, prioritize, assign, close tickets logged in the IT Service Desk. ...

  • IT Service Desk and Security Analyst

    5 days ago

    Taguig, Philippines Eastvantage Full time

    We're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...

  • Service Desk Analyst

    3 days ago

    Taguig, Philippines HCLTech Full time

    HCLTech Taguig, National Capital Region, Philippines Service Desk Analyst HCLTech Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from HCLTech Qualities for staff Accepts change and adapts easily Multi-tasks Good temperament (patient, empathetic) Problem-solver Accepts...

  • Service Desk Analyst

    3 days ago

    Taguig, Philippines IT BY DESIGN Full time

    Direct message the job poster from IT BY DESIGN Actively Hiring | Leadership & High-Impact Roles | New Jersey & Philippines Position Summary: As a System Engineer at IT By Design, you will be the first line of defense for our global clients—providing timely, high-quality technical support across desktop hardware, software, network issues, and more....

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • We're Hiring: L1 Service Desk Analyst

    7 days ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time

    OverviewWe're Hiring: L1 Service Desk Analyst (Urgent Requirement)Are you tech-savvy, eager to learn, and have excellent English communication skills? This could be the breakthrough opportunity you've been waiting forWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (just a few blocks away from Venice Grand Canal Mall)Work...

  • IT Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time $104,000 - $130,878 per year

    Role:Provide first level diagnostics and problem resolution for Windows, Mac, Ubuntu/Linux, manufacturing tool automation, manufacturing applicationsTicket queue monitoring and ticket routingTI specific application monitoring tool (Sentinel)Receiving, documenting, resolving and/or escalating service requests/incidents via web tickets or phone calls.Work with...