Senior Technical Support Specialist

Senior Technical Support Specialist Network Security

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

*

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate :

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification :

• microsoft certification (preferred)

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

*

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate :

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification :

• microsoft certification (preferred)

IT Technical Support Specialist

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications :

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type : Fixed term

Contract length: 12 months

Schedule :

• 8 hour shift

Application Question(s) :

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

IT Technical Support Specialist

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications :

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type : Fixed term

Contract length: 12 months

Schedule :

• 8 hour shift

Application Question(s) :

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

Technical Support Specialist - Web and Systems

1229 Makati City, National Capital Region iScale Solutions

Posted 19 days ago

Job Description

Permanent

This is a remote position.

Responsibilities: • Design, develop, and maintain responsive, user-friendly websites aligned with business requirements. • Integrate websites with CRM systems and other third-party software tools for seamless data flow. • Implement and customize plugins, APIs, and new features as needed. • Monitor website performance and implement optimizations for speed, security, and SEO. • Provide ongoing website troubleshooting, bug fixes, and technical support. • Generate and automate reports from web platforms, databases, and CRM tools. • Ensure websites are mobile-optimized and cross-browser compatible. • Maintain proper documentation of web systems, integrations, and updates. • Collaborate with design, marketing, and operations teams to implement new functionalities. • Stay updated with industry best practices, tools, and technologies to recommend improvements. • Assist in managing website hosting, backups, and security protocols. • Ensure compliance with data privacy, accessibility, and security standards.

Requirements Qualification:

• Proficiency in Java, HTML, Python, and general coding fundamentals
• Basic understanding of backend website structures and CMS systems
• Familiarity with CRM setup and process automation (Monday.com, Zoho preferred)
• Problem-solving mindset and willingness to learn on the job
• Ability to communicate technical information clearly to non-technical users
• Up to 2 years of relevant experience (recent graduates welcome)

Benefits Benefits: ● Fully remote ● Full Time Employment with competitive salary and benefits ● Medical, dental, and vision insurance coverage

IT Technical Support

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications :

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type : Fixed term

Contract length: 12 months

Schedule :

• 8 hour shift

Application Question(s) :

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs. ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)Oversee and manage the teamRequirementsAt least a graduate of any Computer, IT and any related coursesWith experience in remote and on-site technical support, hardware and software installation and configurationsMust have at least 3 years of experience on scope of workWorked as an IT/Computer technician from a reputable company. Must have no derogatory records.With 7 years minimum of experienceWith team management experienceWilling to work onsite in Ortigas officeWilling to do field work if needed

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Ecosystem (Technical Support Representative)

Posted today

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Primary responsibilities include :

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.

Requirements Qualification:

• Graduate of bachelor’s degree (Preferably IT-related course), Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience:
• Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

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