Technical Support Specialist

Job Listings Summary

This advertiser contains multiple listed positions. The content below preserves the original job information while applying clean formatting using allowed HTML tags. For each listing, responsibilities and qualifications are highlighted where provided.

1) Technical Support Specialist – Shopify App (BPO context)

Location: Makati, National Capital Region

Job Description snippet: Support B2B customers in TravelPerk context, liaise with suppliers/partners to resolve booking issues, maintain high satisfaction, define best practices with team, stay up-to-date with new features.

Responsibilities :

• Support B2B customers with bookings, queries, and requests
• Liaise with suppliers and partners to resolve booking issues
• Maintain high satisfaction standards and strive to exceed customer expectations
• Address, preempt, and solve problems; take ownership of issues
• Help define best practices with sales, operations, and customer care
• Stay up-to-date with new features and product launches

Qualifications :

• Customer service background in Hospitality (hotels, travel agencies, airlines, offices)
• At least 1 year of experience in a similar position
• Excellent communication in Business English (spoken and written)
• Proven track record of going above and beyond to provide amazing service

Job Details

• Job Types: Full-time, Permanent
• Salary: Php21,000.00 - Php25,000.00 per month
• Benefits: On-site parking, Paid training, Pay raise
• Schedule: 8 hour shift
• Supplemental Pay: 13th month salary, Overtime pay

Location note: Some postings indicate region restrictions; some listings show regional limitations.

2) Customer Support Representatives - Easy Account

Locations: Bacoor, Cavite; Ayala Ave., Makati City (on-site)

Job Description snippet: Call center agent responsibilities with training and customer support focus.

Responsibilities :

• Provide assistance, training, and troubleshooting support
• Schedule work to ensure phone coverage
• Prepare standard reports on workload, response time, quality
• Resolve telephone messages and deliver information

Qualifications :

• High school graduate; attention to detail
• Excellent English communication
• Knowledge of basic Microsoft programs
• Must not be currently employed

Job Details

• Salary: From Php19,000.00 per month
• Benefits: Paid training, Pay raise
• Schedule: 8 hour shift
• Supplemental Pay: 13th month salary, Bonus pay, Commission, Overtime, Performance bonus, Yearly bonus
• Location: Bacoor, Cavite; Ayala Ave., Makati City (on-site)

Note: Some postings indicate regional restrictions.

3) CSR - Customer Support Specialist Up to 30k

Location: Manila, Metropolitan Manila

Job Description snippet: Focus on call center experience for a BPO environment with onsite requirements.

Qualifications :

• 6-18 months call center experience (Voice Account)
• HS Graduate or completed 1st year college
• Amenable to work onsite; residing within Metro Manila and CALAMBA
• Willing to work on shifting or graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Maintaining accurate files
• Timely handling of requests
• Provide courteous, knowledgeable service

Schedule: Night shift; Shift system

Applicant Questions (examples):

• Do you have BPO experience as a Call Center Agent?
• Highest educational attainment?
• Are you onsite?
• Current residence?

Location note: Regional restrictions may apply.

4) CSR / Customer Support Specialist Up to 29k

Location: Manila, Metropolitan Manila

Job Description snippet: Similar to CSR role with onsite requirement at Northgate, Alabang for some postings.

Qualifications :

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college
• Amenable to work onsite
• Fixed graveyard shift (where applicable)

Responsibilities :

• Resolving customer inquiries/requests
• Maintaining accurate files
• Timely handling of requests
• Provide quality service

Salary: Up to Php29,000.00 per month

Schedule: Night shift

Applicant Questions:

• Highest educational attainment?
• Are you onsite?
• Current residence?
• Do you have at least 18 months BPO experience?

5) Admin Support / Customer Success / Escalations Specialist

Remote position (GetmyCourse)

Position Overview : Client Success Specialist (Escalations) to manage service recovery, escalations, certificate releases, and student allocations; liaison with RTOs and internal teams.

Key Responsibilities :

• Handle escalated issues professionally to resolutions
• Conduct service recovery calls
• Coordinate with RTOs for certificate releases and accurate allocations
• Maintain records of escalations and resolutions
• Collaborate with operations to improve service delivery
• Manage refunds and certificate processing accuracy

KPIs :

• Positive reviews count
• Accuracy of cancellation refunds
• Certificate releasing timeliness

Qualifications & Skills :

• Experience in a client-facing role
• High attention to detail and accuracy
• Ability to work in fast-paced environment
• Strong interpersonal and communication skills
• Problem-solving and teamwork
• Track record of meeting performance metrics

Benefits :

• Work from home
• AU morning shift
• Incentives and travel opportunities; health insurance after 1 year

Location note: Remote position with potential regional restrictions noted by advertisers.

6) Technical Support Specialist

Location: Makati, National Capital Region

Company: opentext

What you do : Production monitoring, error analysis, serve as customer contact for usage questions and problems with OpenText products.

Responsibilities :

• Provide technical support, respond to cases, production support, issue resolution
• Collaborate cross-functionally; contribute to knowledge base
• On-call/weekend rotation may be required

Requirements :

• Experience with Unix/Linux and Windows
• Experience with SQL/Oracle databases
• Active Directory knowledge
• EDI knowledge preferred
• Strong English communication

Notes : Global vaccination policy and equal opportunity employer statements included; regional restrictions may apply.

7) Technical Support Representative

Locations: Taguig, Makati, Manila; Gratitude Inc. postings

Overview : Field customer inquiries, provide solutions, collaborative environment, growth opportunities.

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential information securely
• Aim to resolve on first call
• Communicate effectively with customers

Qualifications :

• Filipino citizen or equivalent
• Strong English communication
• Problem-solving and organizational skills
• Ability to work various shifts
• Experience with Windows

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime, Paid training, Pay raise
• 13th month, Bonus, Overtime, Yearly bonus

COVID-19 considerations: Always

8) Technical Support Representative

Location: Makati, Manila area

Same responsibilities and qualifications as similar postings; company: Gratitude Inc. (multiple city postings listed)

COVID-19 considerations: Always

End of listings

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