Product Support Associate

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Customer Service Representative – Manila / Alabang / Makati / Taguig

Job postings for Customer Service Representatives with various responsibilities across multiple locations. Responsibilities and qualifications vary by posting but generally include handling customer issues, order processing, billing and collections support, product or technical support, inquiries, and inbound sales. Some postings welcome fresh graduates or undergraduates; others require 6 months to 1 year of BPO experience and strong English communication skills. Many roles are onsite with shifting or full-time schedules.

Job Descriptions
  • Customer Service Representative (General)
  • Customer Service Associate (Makati, NCR; CEMEX)
  • Customer Service Representative (Various locations: Alabang, Makati, Taguig, Pasig, Mandaluyong, Quezon City)
Sample Responsibilities (as described across postings)
  • Manage customer issues based on account assignment; transactions may include billing, collections support, client inquiries, product or technical support, or inbound sales
  • Prompt and accurate sales order creation (voice/electronic) following policies and system procedures
  • Log and follow up on complaints; aim to close within defined service levels
  • Coordinate inquiries and tasks within service levels to exceed customer expectations
  • Inform and update clients on customer contact tools to facilitate order fulfillment
  • Provide expert advice and information to potential customers regarding products/services
  • Onsite work with shifting/fixed schedules; some roles offer benefits such as HMO/medical insurance
Qualifications
  • Bachelors Degree or related 4-year course (some postings accept graduates or undergraduates; others require 0-5 years of experience)
  • Fresh graduates welcome (on some postings) or 6 months to 2 years BPO experience (varies)
  • Good or excellent English communication skills (written and verbal)
  • Willing to work onsite in locations such as Alabang, Makati, Mandaluyong, Taguig, Pasig, Quezon City or surrounding areas
  • Good computer/navigation skills
  • Some postings specify willingness to work full-time
Benefits/Perks (examples across postings)
  • HMO/Medical insurance (day 1 or applicable after joining)
  • Medicine reimbursement
  • On-site or transportation support
  • Paid training, opportunities for promotion
  • 13th month salary, bonuses, and other incentives
  • Flexible or rotational shifts; various schedule options including evening/night shifts
Other Notes
  • Some postings include direct walk-in interview options and recruitment center details
  • Job types: Full-time, Permanent
  • Salary ranges typically from Php 18,000 to Php 35,000+ per month depending on role, location, and experience
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