Associate Production Support Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Associate Production Support Specialist

Makati, National Capital Region OpenText

Posted today

Overview

OpenText is a global leader in information management. OpenText values innovation, collaboration, and a customer-focused culture. AI powers our work, and we seek talent to help shape the future of information management.

OpenText is committed to an inclusive work environment and equal opportunity employment.

Responsibilities
  • Deliver technical solutions to customers within set goals for Response Times, Resolution Times, Customer Satisfaction, and First Contact Resolution.
  • Provide technical support in a production environment by responding to case service levels, analyzing issues through calls, emails, and chats.
  • Own and/or coordinate service requests outside their scope with other teams until closure.
  • Demonstrate deep product functionality knowledge, including application architecture, error handling, and production support coordination for complex customers and products.
  • Manage communication and issue resolution across customer-facing operations, investigate service interruptions, update knowledge base content, and perform additional assigned duties.
What you need to succeed
  • College/University graduate with a technical degree (e.g., computer science) preferred; strong technical aptitude for non-IT graduates.
  • 1 year of Technical Support experience preferred, with good problem-solving, analytical, and organizational skills.
  • Willingness to work onsite in Makati during specified corporate/RTO days, with shift rotation (including weekends) and on-call if necessary.
  • Hybrid work model (3x onsite/week, 2 days WFH) in Makati.
  • Effective English communication skills and ability to deliver technical solutions to customers, including those who may not be EDI savvy.
  • Good customer orientation and ability to work under pressure.
  • UNIX knowledge is a plus; knowledge of ticketing tools (e.g., Siebel, JIRA) and EDI knowledge are pluses.
About OpenText

OpenText is the Information Company, delivering software solutions and services that redefine the future of digital. We foster a culture that supports extraordinary customer service and diverse perspectives.

#J-18808-Ljbffr

  • Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist – Mandaluyong Posted 1 day ago OpenText is a global leader in information management. This role provides technical and production support for OpenText Fax2Mail and MessageReach products, handling customer inquiries and ensuring timely resolutions in a production environment. Responsibilities Provide technical support to...

  • Product Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description Position Overview Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? We are looking for a Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines to provide quality product support to Thomson Reuters - Confirmation...

  • Product Support Specialist

    2 weeks ago

    , Metro Manila, Philippines LeapFroggr Full time

    Overview We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we\'re looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence. Responsibilities Customer Service...

  • Post Production Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description The role of a Post Production Specialist involves setting up and operating video conferencing systems, troubleshooting equipment issues, and ensuring the readiness of rooms for video conferencing sessions. Responsibilities include the setup and operation of video conferencing systems and associated infrastructure. Troubleshooting of VC...

  • Credit Support Specialist Ii

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    The primary job description provided is for a Credit Support Specialist II. The job responsibilities include reviewing financial statements, interpreting financial documents, processing transactions, and performing due diligence. Required qualifications include a Bachelor's degree in Commerce or Accounting, 1-2 years of experience in banking or financial...

  • Production Support Associate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Associate jobs in Pasig Posted today Job Description Quality inspector monitors the quality of incoming and outgoing products or materials for a company. Also known as quality control inspector, they are tasked with conducting tests, analyzing measurements, and overseeing production processes. They work in assembly lines or production...

  • Product Specialist

    6 days ago

    , Metro Manila, Philippines NEXUS TECHNOLOGIES INCORPORATED Full time

    Overview The Product Specialist for the specified products promotes the sales of their product line through the Account Managers. They accomplishes this with a marketing program that includes product knowledge and awareness; market analysis and identification of target accounts, sectors and industries; and product promotion and pre-sales product support. The...

  • Product Management Analyst

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Product Management Analyst jobs in Taguig Vertiv — Software Enablement & Support Specialist Position Overview: Join Vertiv Software and Digital Service Team as a Software Enablement & Support Specialist. Your mission encompasses technical enablement content creation & delivery and to provide exceptional technical support on a global scale. This dynamic...

  • Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Production Support Specialist Cloudfax jobs in Navotas, National Capital Region ₱ - ₱ Y Columbia International Food Products Inc Posted today Job Description JOB QUALIFICATIONS: Must be a graduate of BS in Food Technology, Chemistry, Chemical Engineering, or a related field. At least 1 year of work experience in a related field is...

  • Product Specialist

    1 week ago

    , Metro Manila, Philippines RV Group Phil. Branch Full time

    Job Summary: The Product Specialist is responsible for promoting and generating demand for the company’s pediatric product line , specifically designed for hospital use and endorsed by Pediatricians and Neonatologists . The position requires establishing strong professional relationships with medical experts, ensuring ethical and scientific promotion, and...