Product Support Associate

3 weeks ago

Philippines Newfold Digital Full time

Overview

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, you are responsible to handle inbound customer calls such as sales, retention, troubleshooting, and cancellations and make outbound follow-up calls during scheduled hours, providing an excellent customer experience.

Responsibilities
  • Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.
  • Configures and troubleshoots basic errors with domain names and associated products.
  • Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
  • Accesses, uses or discloses customer information only when you need to do so to perform your duties.
  • Discusses call monitoring feedback with supervisor to improve performance.
Qualifications
  • Must have at least 1 year Customer Service and Technical Support experience or Sales experience related to cross selling and upselling.
  • Preferably with knowledge in web hosting
  • Can work on permanent graveyard schedule.
Why you’ll love us
  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
  • We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
  • We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents regularization We also give out Punctuality Bonus, Generous Vacation policy, and much more
  • Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

#J-18808-Ljbffr

  • Associate Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate Production Support Specialist Makati, National Capital Region OpenText Posted today Overview OpenText is a global leader in information management. OpenText values innovation, collaboration, and a customer-focused culture. AI powers our work, and we seek talent to help shape the future of information management. OpenText is committed to an...

  • Customer Service Associate

    2 weeks ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    ApplyDescriptionAre you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO...

  • Customer Service Associate

    5 days ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesKey Responsibilities:User Support & Access ManagementProvide first-level support for account access, password resets,...

  • Production Support Associate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Associate jobs in Pasig Posted today Job Description Quality inspector monitors the quality of incoming and outgoing products or materials for a company. Also known as quality control inspector, they are tasked with conducting tests, analyzing measurements, and overseeing production processes. They work in assembly lines or production...

  • Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist – Mandaluyong Posted 1 day ago OpenText is a global leader in information management. This role provides technical and production support for OpenText Fax2Mail and MessageReach products, handling customer inquiries and ensuring timely resolutions in a production environment. Responsibilities Provide technical support to...

  • Production Associate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is a fast-scaling, founder-led startup at the...

  • Provisioning Support Associate

    4 days ago

    , , Philippines Newfold Digital Full time

    Join to apply for the Provisioning Support Associate role at Newfold Digital . Company Overview Newfold Digital is a leading web technology company serving millions of customers worldwide. Our portfolio includes prominent brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a...

  • Associate Planner, Production Planning

    4 weeks ago

    , , Philippines Analog Devices, Inc. Full time

    Associate Planner, Production Planning page is loaded## Associate Planner, Production Planninglocations: Philippines, Cavite, GTCtime type: Full timeposted on: Posted Todayjob requisition id: R Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough...

  • Product Support Associate

    3 weeks ago

    , , Philippines Newfold Digital Full time

    Overview Who We Are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers...

  • Product Strategy Associate

    3 weeks ago

    , , Philippines Buscojobs Full time

    Job Description Are you ready to make a difference in the world of home lending marketing? Join a team where your ideas and execution power real results. As a Sr. Marketing Associate, you will collaborate with talented professionals and lead innovative campaigns that reach customers across multiple channels. This is your chance to influence strategy, drive...