It Support Associate

Makati, National Capital Region Confidential

Posted 19 days ago

Job Description – Customer Support Associate

(Job Alert) Customer Support Associate

We are in need of a Customer Support Associate for a BPO Company in Makati. This is a full time and onsite position with the following responsibilities and qualifications.

Responsibilities

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend coaching sessions set up by your Team Lead or QA
• Attend improvement training set up by the client

Qualifications

• Customer Service in a BPO industry with at least 6 months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work Location

Ayala Ave., Makati City, Philippines

Technical Support Associate (Non Voice VPN Account) – Work Location

Taguig, National Capital Region – iOPEX Technologies

Posted today

Job Description

We are currently looking for amazing professionals to join our team. Earn free shuttle service and more

Requirements

• Good to excellent written and communications skills
• Bachelors Degree in Information Technology or relevant courses
• SHS graduates with 1 year Technical support experience are welcome to apply
• Must be willing to work night/shifting schedule in BGC, Taguig

What’s in it for you?

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Free shuttle service
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

How to Apply / Contact

Interested? Reach out via walk-in or message Yana. Office located in 12th Floor, 26th Street, 5th Avenue, BGC, Taguig. Job Types: Full-time, Permanent, Fresh graduate.

Technical Support Specialist – OpenText (Makati) / Hybrid

Taguig, National Capital Region – EPS Staffing

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

Provide production monitoring of data, error analysis, and act as the customer contact for usage, functionality and problems encountered with OpenText products and services.

You Are Great At

• Providing technical support, production support, issue analysis and resolution, and customer notification
• Working cross-functionally to deliver quality, satisfaction, and resolutions
• Participating in on-call and weekend rotation as required

What it Takes

• OS experience (Unix/Linux and Windows)
• Database experience (SQL, Oracle)
• Active Directory experience
• EDI knowledge preferred
• Strong English communication

Additional Notes

Global vaccination policy and equal opportunity employer statements apply.

Technical Support Representative – Ingram Micro (Taguig)

Taguig, National Capital Region – Ingram Micro

Posted today

Job Description

Overview: Sales order processing, support to sales teams, order accuracy, and reporting. Includes potential lead management and pre-sales quotes.

What You Bring

• Two-year college degree or equivalent experience (minimum 3 years in the functional area) OR high school diploma with 5 years experience
• Strong problem-solving and independent work in routine to moderately difficult tasks
• Ability to work with teams and mentor junior staff

Job Types

Full-time, Permanent

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