
Product Support Associate Ii
3 weeks ago
Job: Customer Support Associate II (Taguig/Makati) - Multiple listings
Location notes: Makati, National Capital Region; Taguig, National Capital Region. Employer/affiliate listed: various (BPO/Ingram Micro/SetSchedule/M and J Recruitment Firm). Posted dates vary (today, 20 days ago).
Job Description (Representative responsibilities and qualifications from postings)- Responsibilities
- Phone or Live chat shift; help customers by understanding queries and providing solutions
- Search Knowledgebase/FAQ for relevant information; communicate with Operations or KYC teams via internal ticketing system
- Escalate tickets to internal teams when needed; email shift handling oldest emails first
- Attend coaching sessions and client-improvement trainings
- Provide customer experience via chat, email, phone; work with internal teams to resolve issues
- Document customer concerns; follow up on orders, shipment tracing, returns; provide feedback to appropriate departments
- Qualifications
- Customer service experience in BPO with at least 6 months (some listings indicate 3 years or 5+ years for senior roles)
- Strong English proficiency; able to work with English tooling and Knowledge Base
- Ability to multi-task in fast-paced environments; strong attention to detail; ownership mindset
- Problem-solving mindset; willingness to learn and grow; feedback-oriented
- Basic computer skills; typing speed around 40 WPM with high accuracy
- Residency: Filipino resident in the Philippines (as listed for some roles)
Additional notes per listing (highlights only):
- SetSchedule listing highlights: remote-based, 8-hour shift, benefits, and salary details; requirement for home workstation specs and ability to relocate to Makati if required
- Ingram Micro listings describe a larger enterprise role with responsibilities including initial calls, referrals to resources, data entry, documentation, and potential leadership/mentoring responsibilities
- Amazon-related postings require customer service experience (3 years preferred) with focus on first-call resolution, confidentiality, and English communication; salary ranges 25,000–40,000 PHP; night shift
- Role expectations across postings include providing world-class support, using Knowledge Base/tools, and collaborating with internal teams
Job location notes: various postings show locations including Ayala Ave., Makati City and Taguig; some listings indicate remote or on-site requirements.
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