Client Communications Specialist

5 days ago

Quezon City, Philippines Hybryd LLC Full time

bout the Role We are seeking a proactive and articulate Client Communications Specialist to serve as the main communications hub for our clients. In this crucial role, you will be responsible for managing all client interactions across various channels—including phone calls, email correspondence, and text messages —to ensure a seamless, professional, and positive client experience. The ideal candidate is highly organized, possesses exceptional communication skills, and is dedicated to fostering strong, long‑term client relationships. Key Responsibilities Multichannel Management: Serve as the primary point of contact for clients, managing all incoming and outgoing communications via phone, text, and email. Relationship Building: Develop and maintain strong, trust‑based relationships with clients by understanding their needs and ensuring they receive timely and accurate information. Issue Resolution: Handle client inquiries, requests, and concerns efficiently. You will troubleshoot basic issues and elevate complex problems to the appropriate internal teams, ensuring follow‑up until a complete resolution is reached. Information Flow: Clearly and proactively communicate updates on client projects, services, billing, and general company news. Documentation: Accurately document all client interactions, activities, and communication notes within our CRM or client management system. Qualifications 3+ years of professional experience in a customer service, client relations, or communications role. Demonstrated proficiency in managing high volumes of communication across multiple channels (phone, email, and text). Exceptional verbal and written communication skills, emphasizing clarity, grammar, and a professional tone. Proven ability to multitask, prioritize, and manage time effectively in a dynamic, fast‑paced setting. Strong empathetic listening and problem‑solving skills. Proficiency with modern office software and experience using a Customer Relationship Management (CRM) system. How to Apply: #J-18808-Ljbffr

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