Client Support Associate

4 weeks ago

Quezon City, Philippines M2.0 Communications Inc. Full time

Overview Join to apply for the Client Support Associate role at M2.0 Communications Inc. Get AI-powered advice on this job and more exclusive features. Responsibilities Provide assistance to the Client Success Department for day-to-day operations, documentation and processes, client services and satisfaction strategies Coordinate a range of internal projects and documents to improve Client Success systems and processes Understand all Media Meter Inc. products & services in as complete and in-depth a way as possible Serve as an intermediary between Customer Success, Business Development, Human Resources and Finance teams Monitor, review and prepare Client Subscriptions that are due for renewal and ensure timely action is taken Responsible for timely Billing Requests, Collection updates, and regular updating of Sales and Pipeline Sheets Refine renewal strategies that proactively engage with clients in curbing the churn rates Qualifications Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field (or equivalent experience) Proficiency in Microsoft Office tools (MS Word, Powerpoint, Excel, MS Teams, OneNote, etc.) and any Sales CRM for effective assistance with departmental processes, records, and other work-related systems Excellent presentation and communication skills to foster relationships with managers, business leaders, clients, and colleagues Experience in Client Success activities, including Client Management, Administrative Support, Process Documentation, Government Procurement, and Enterprise Accreditation, Billing Requests, Upsell and Cross-sell Planning and Strategies, is a plus Preferred experience in the PR, Advertising, or Technology sectors Seniority level Entry level Employment type Full-time Job function Other Industries Public Relations and Communications Services Note: This posting includes references to referrals and location updates that are common in job boards but are not essential to the role description. #J-18808-Ljbffr

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