Customer Support Team Manager

This is a remote position.About Us (Client)We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of...

About Us (Client Profile)We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast...

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools● Documenting & logging issues (as well as customer compliments & complaints)● Working with customers to help them go through our application flow when required● Tracking customer experiences across online & offline channels using logs, dashboards,...

Company Mission:Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta,...

Essential Duties And ResponsibilitiesThe Key responsibilities of the MLAC Team Lead are:Manage the day to day workload of the team.Become the subject matter expert of the Key Accounts within but not limited to the MLAC Region.Provide nd oversee support provided to Key Accounts within but not limited to the MLAC Region.Lead the team towards meeting team...

Overview The Account Executive/Account Manager serves as the key point of contact for daily management as well as the development, implementation, and execution of advertising campaigns for the Agency’s current and new client. The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns,...

Customer Support & Billing SpecialistWe're looking for a Customer Support & Billing Specialist who can deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. This role is perfect for someone who enjoys customer interaction, has strong communication skills, and thrives in a...

Customer Service IIJob DescriptionResponsibilitiesOrder ManagementProcess all orders efficiently, accurately and in line with policies and proceduresRun and follow up on various control reports to ensure that the order to payment process is fulfilled.Complaint ManagementHandle and close customer complaints on timeCollaborate with other functions to close...

As a Client Support Team Lead , you play a vital role in providing seamless aftersales support to clients on all on-boarded business deals of products of Wholesale Banking Segment, through managing the end-to-end escalations/complaints/feedback from our CorBank/VIP clients. You are responsible for providing guidance and support by identifying the root cause...

OpenText Makati, National Capital Region, Philippines OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues,...