Customer Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Extend Your Team Full time ₱700,000 - ₱800,000 per year

About Us (Client Profile)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

  • Financial products (Square/CashApp, the earliest CapitalOne credit cards)
  • Consumer products , Xbox)
  • Mathematics & science infrastructure (computational research at NASA's JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.

Responsibilities

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
  • Documenting & logging issues (as well as customer compliments & complaints)
  • Working with customers to help them go through our application flow when required
  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

  • At least 5 years (and above) of experience under a US Mortgage account handling Loan Origination specific tasks
  • Experienced in customer-facing roles in a loan or mortgage account
  • Superb communication, collaboration, and problem-solving skills.
  • Proficiency, speed, and accuracy in written communication.
  • Fluency, clarity, and good diction in English
  • Great organizational skills & time management abilities
  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
  • Familiarity in navigating MS Excel or Google Sheets
  • Detail-Oriented - we're a financial services company so being correct about the details matter
  • Bachelor's Degree or comparable work experience in financial services
  • Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)
  • Must be based in the Philippines

Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of the US, Philippines

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Night shift

Work Location: Remote

  • Customer Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, delivering technology-driven solutions to meet client needs.Role DescriptionThis is a full-time on-site role for a...

  • Customer Support

    2 weeks ago

    Makati City, National Capital Region, Philippines Incoho Inc. Full time $104,000 - $130,878 per year

    Customer Support & Billing SpecialistWe're looking for a Customer Support & Billing Specialist who can deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. This role is perfect for someone who enjoys customer interaction, has strong communication skills, and thrives in a...

  • Customer Support Specialist

    11 hours ago

    Makati City, National Capital Region, Philippines Career Connect Full time ₱30,000 - ₱60,000 per year

    As a Customer Support Specialist, you will go beyond answering tickets—you'll be a trusted partner to our customers. By solving problems quickly and with empathy, you'll build lasting relationships and ensure customers gain maximum value from our platform. This is a high-impact role where your contributions directly drive customer satisfaction,...

  • Customer Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About Penbrothers:Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the Client:Our Client is a technology-driven platform designed to simplify...

  • Customer Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines VA Masters Full time ₱250,000 - ₱500,000 per year

    Role OverviewWe're hiring a reliable and articulate Customer Support Specialist to handle inbound calls from clients and leads. In this role you'll respond to inquiries, manage leads through our internal systems, and deliver a professional caller experience. The ideal candidate is tech-savvy, calm under pressure, detail-oriented, and able to work flexible or...

  • Customer Support Specialist

    9 hours ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱25,000 - ₱35,000 per year

    Support Beyond Solutions: Powering Customer Success Deliver exceptional service, technical expertise, and solutions that make an impact. Launch your global career in IT support without leaving the Philippines. This international opportunity allows you to make your mark by delivering exceptional customer experiences, supporting cutting-edge software, and...

  • Graduate Customer Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines GetGround Full time ₱250,000 - ₱450,000 per year

    Graduate Customer Support Specialist | Makati, The Philippines The hours for this role are: Monday to Friday, 3pm-12am daily (PH time) (Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish) We're a VC backed, disruptive technology business with a purpose to make the world fairer and more...

  • Technical Customer Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines EzyCollect Pty Ltd Full time ₱40,000 - ₱60,000 per year

    Why join ezyCollect In the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,200+ businesses reduce their overdue invoices by 43% on average. ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late...

  • Customer Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines TechGrove Consultancy Services Inc. Full time ₱250,000 - ₱300,000 per year

    Hello TechStarsWe're looking for a highly motivated Customer Support Representative for an IT company that focuses on scanning and digitization, document management, business mapping, and integration.The Customer Support Associate serves as the first point of contact for customers, providing prompt and professional assistance for non-technical support needs....

  • Customer Care Specialist

    1 week ago

    Makati City, National Capital Region, Philippines rainx Global Full time ₱250,000 - ₱500,000 per year

    Company Descriptionrainx is a global technology company partnering with network operators to maximize the potential of 5G. With the 101 range of 5G smart routers and theStation managed services, rainx provides an end-to-end, integrated ecosystem. This ecosystem allows MNOs & MVNOs to manage customer experiences, gain deep network insights, grow ROI, and open...