Team Manager, Sales Support

6 days ago

Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱1,500,000 - ₱2,500,000 per year

Essential Duties And Responsibilities
The Key responsibilities of the MLAC Team Lead are:

  • Manage the day to day workload of the team.
  • Become the subject matter expert of the Key Accounts within but not limited to the MLAC Region.
  • Provide nd oversee support provided to Key Accounts within but not limited to the MLAC Region.
  • Lead the team towards meeting team targets, Key Performance Objectives, Service Level Agreement and other deliverables.
  • Monitor each team member to make sure that they follow IHG policies as stated in the Employee Handbook
  • Coordinate with HR in case there are disciplinary or performance issues to be addressed in the team.
  • Prepare, submit and interpret weekly, monthly, and quarterly reports to business partners and stakeholders.
  • Process escalated calls or emails from team members
  • Address customer complaints and track resolutions.
  • Achieve employee engagement target.
  • Handle complex and escalated customer service issues
  • Update processes and any internal documentation as needed.
  • Cascade process changes to the team and mentor new team members.
  • Evaluate and audit team performance

Required Skills

  • Bilingual Speaker. Fluent in both English and Spanish Language
  • Experience and knowledge of sales principles and techniques including but not limited to SAM
  • Clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
  • Time management skills, attention to detail and ability to manage multiple tasks/clients required.
  • Ability to build and manage relationships with Key Accounts. Ability to interact on a professional level with management and clients.
  • Ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
  • Excellent PC Skills (including Word; Excel; Outlook)
  • Knowledge and experience of Sales Systems is a plus.
  • Demonstrates the ability to work effectively in a remote setup during graveyard shifts.

Qualifications

  • Associate degree or bachelor's degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience

  • Leadership skills is a plus
  • With progressive work-related experience within a regional sales team, or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Regional Sales Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Ayala Land International Sales, Inc. Full time $104,000 - $130,878 per year

    Job Expectations:Responsible for tapping, developing and growing the international business of assigned/given territory.Supervising team members to hit the annual territory target.Maintaining relationships with sales intermediaries, alliances, and marketing partners in identified markets.Identifying new opportunities/markets as aligned to the over-all sales...

  • Regional Sales Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Ayala Land International Sales, Inc. Full time

    OverviewRecruitment Associate | BS Psychology GraduateResponsibilitiesResponsible for tapping, developing and growing the international business of assigned/given territory.Supervising team members to hit the annual territory target.Maintaining relationships with sales intermediaries, alliances, and marketing partners in identified markets.Identifying new...

  • Sales Officer

    6 days ago

    Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Qualifications:College Graduate - Business course, preferably related to marketing.At least 2 years relevant experience in sales.Proficient in MS Office Suite - Word, Excel, and PowerPoint.Good communication skills both written and oral.Knowledge in sales operations related to trading.Strategic Prospecting.Job Description:Reports to the Sales Supervisor...

  • sales officer

    2 weeks ago

    Makati City, National Capital Region, Philippines CLE GLOBAL PACIFIC SALES INC Full time ₱104,000 - ₱130,878 per year

    The OpportunityCLE GLOBAL PACIFIC SALES INC' is seeking a talented and driven Project Sales Officer to join our dynamic team in Makati City, Metro Manila. As a full-time employee, you will play a crucial role in driving sales and contributing to the overall success of our company.Key ResponsibilitiesDevelop and maintain strong relationships with existing...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Extend Your Team Full time ₱90,000 - ₱110,000 per year

    Company Mission:Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta,...

  • office/ in house sales staff

    2 weeks ago

    Makati City, National Capital Region, Philippines CLE GLOBAL PACIFIC SALES INC Full time ₱104,000 - ₱130,878 per year

    About the role CLE GLOBAL PACIFIC SALES INC' is seeking a talented and driven Office/In House Sales Staff to join our dynamic team in Makati City Metro Manila. This is a full-time position that will play a crucial role in supporting our sales efforts and driving the success of our company.What you'll be doingProactively reaching out to potential customers...

  • National Sales Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Continental Sales Inc. Full time $104,000 - $130,878 per year

    JOB SUMMARYSpecializes in all aspects of business operations including admin, sales, marketing and logisticsDevelop and implement the plans, programs and objectives of the company per instructions of the CEO and its Board of DirectorsEvaluates performance against objectives and implements improvements when required.Keeps up-to-date on market requirements and...

  • Sales Support Admin

    6 days ago

    Makati City, National Capital Region, Philippines RV Group Phil. Branch Full time ₱600,000 - ₱1,200,000 per year

    Provide administrative support to the sales team, including preparing sales reports, monitoring documents, and maintaining accurate records.Handle order processing, monitoring, and coordination with relevant departments to ensure timely delivery.Assist in tracking sales performance and generating periodic reports for management.Support the preparation of...

  • SALES MANAGER

    2 weeks ago

    Makati City, National Capital Region, Philippines Alliance Division - Megaworld Alpha Full time

    OverviewSALES MANAGER | URGENT HIRING (Makati-Cavite based)This is a full-time on-site role for a Sales Manager at Alliance Division - Megaworld Alpha, located in Makati. The Sales Manager will be responsible for managing and overseeing the sales team, developing sales strategies, setting sales targets, and ensuring that sales objectives are met. Day-to-day...

  • SALES MANAGER

    2 weeks ago

    Makati City, National Capital Region, Philippines Alliance Division - Megaworld Alpha Full time ₱104,000 - ₱130,878 per year

    Role DescriptionThis is a full-time on-site role for a Sales Manager at Alliance Division - Megaworld Alpha, located in Makati. The Sales Manager will be responsible for managing and overseeing the sales team, developing sales strategies, setting sales targets, and ensuring that sales objectives are met. Day-to-day tasks also include building and maintaining...