Customer Support for Backend Processing

1 week ago

Makati City, National Capital Region, Philippines Extend Your Team Full time ₱60,000 - ₱120,000 per year
  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools

● Documenting & logging issues (as well as customer compliments & complaints)

● Working with customers to help them go through our application flow when required

● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

● At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks

● Experienced in customer-facing roles in a loan or mortgage account

● Superb communication, collaboration, and problem-solving skills.

● Proficiency, speed, and accuracy in written communication.

● Fluency, clarity, and good diction in English

● Great organizational skills & time management abilities

● Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

● Detail-Oriented - we're a financial services company so being correct about the details matter

● Bachelor's Degree or comparable work experience in financial services

● Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

● Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.

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