Customer Support

1 week ago

Makati City, National Capital Region, Philippines Incoho Inc. Full time $104,000 - $130,878 per year

Customer Support & Billing Specialist

We're looking for a Customer Support & Billing Specialist who can deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. This role is perfect for someone who enjoys customer interaction, has strong communication skills, and thrives in a collaborative environment.

What You'll Do

  • Provide excellent customer support to an international client
  • Handle contact follow-ups to ensure smooth communication
  • Collaborate with the finance team to support daily operations
  • Prepare accurate and timely quotations.
  • Learn and adapt quickly to new tools, processes, and customer needs

What We're Looking For

  • Candidate must possess Bachelor's Degree, any field.
  • At least 1 year of customer service experience for international clients.
  • Excellent command of English, both written and spoken.
  • Knowledge of HubSpot, QuickBooks, and quote preparations is an advantage.
  • Accounting background is not required, but a plus.
  • Strong judgment and problem-solving skills to handle different customer scenarios.
  • Ability to manage multiple tasks simultaneously.
  • Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
  • Must have a personal computer/laptop and a reliable internet connection for online screening and work-from-home setup.
  • Open to working on a shifting schedule and on graveyard shift, and in a hybrid setup (work-from-home with occasional on-site work when required).

We'd love to hear from you Send your resume to or

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