QA Lead

4 days ago

Quezon City, Philippines Probe Group Full time

QA Lead page is loaded## QA Leadlocations: Quezon City MNL Philippines: Eastwood 1880 Quezon Citytime type: Full timeposted on: Posted Todayjob requisition id: JR12857At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.We are seeking a highly organized and analytical QA Lead to oversee quality assurance activities across multiple BPO accounts. The QA Lead will ensure that customer interactions meet client expectations and internal standards, drive continuous improvement, and lead a team of QA analysts to deliver consistent and actionable feedback. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Responsibilities: • Lead and manage a team of QA analysts across various accounts and campaigns. • Develop and implement QA frameworks, scorecards, and evaluation guidelines tailored to client requirements. • Monitor and evaluate customer interactions (calls, chats, emails) for compliance, accuracy, and service quality. • Provide coaching and feedback to agents and team leaders based on QA findings. • Collaborate with operations, training, and client teams to address quality gaps and improve performance. • Analyze QA data and trends to identify root causes and recommend corrective actions. • Prepare and present quality reports and insights to internal stakeholders and clients. • Ensure QA processes align with contractual obligations and industry standards. • Support calibration sessions to ensure consistency in evaluations across QA and operations teams. • Drive initiatives to improve customer satisfaction, reduce errors, and enhance service delivery. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Qualifications: • 3+ years of experience in a BPO environment, with at least 1 year in a QA leadership role. • Strong understanding of contact center operations and quality assurance methodologies. • Excellent communication, coaching, and interpersonal skills. • Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk). • Analytical mindset with experience in data interpretation and reporting. • Ability to manage multiple priorities and work in a fast-paced environment. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Preferred Skills: • Experience with Six Sigma, Lean, or other process improvement methodologies. • Familiarity with client-specific compliance standards (e.g., HIPAA, PCI-DSS). • Strong presentation and stakeholder management skills.()(blob:

  • QA Lead

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱1 - ₱2 per year

    We are seeking a highly organized and analytical QA Lead to oversee quality assurance activities across multiple BPO accounts. The QA Lead will ensure that customer interactions meet client expectations and internal standards, drive continuous improvement, and lead a team of QA analysts to deliver consistent and actionable...

  • QA Lead

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • QA Lead

    7 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • QA Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Pointwest Full time ₱500,000 - ₱1,000,000 per year

    Pointwest is looking for a QA Lead (Manual Testing) to join our Insurance Business Unit. This role is key to delivering high-quality software through detailed testing, clear defect reporting, and active collaboration with cross-functional teams. You will contribute to project success by ensuring product reliability while aligning with Pointwest's core values...

  • Lead QA

    3 days ago

    Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Leading and managing the QA culture practices processes and documentations.Create, implement, and manage the functional and non-functional test plan.Communicating with other stakeholders such as Product Owner, Product Designers, Developers, and Infrastructure EngineersCollaborate to formulate and improve the QA Test planChecking the daily...

  • QA Assistant Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Asticom Technology Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionDevelops improvement plans based on RCA findings, leads QA operations to ensure delivery of business operations according to client standards, recommends frameworks and strategies for the QA departmentEstablishes organizational goals according to client standardsIdentifies critical success or detrimental factorsImplements continuous...

  • QA Assistant Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionDevelops improvement plans based on RCA findings, leads QA operations to ensure delivery of business operations according to client standards, recommends frameworks and strategies for the QA departmentEstablishes organizational goals according to client standardsIdentifies critical success or detrimental factorsImplements continuous...

  • QA Lead

    5 days ago

    Makati City, National Capital Region, Philippines ca9ee8eb-00d4-42f0-b390-1347b6ab17eb Full time ₱100,000 - ₱130,000 per year

    Location: Salcedo, Makati CitySetup: Hybrid (1x RTO per week, Every Wednesday)Schedule: Dayshift (Flexible), Monday - FridayPlease read the required / non-negotiable skills for each roleSeat 1: Quality Assurance LeadRequired Skills:Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).At least 8 years...

  • QA Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines People Matter PH Full time ₱1,200,000 - ₱1,600,000 per year

    We're hiring a Quality Assurance (QA) Lead to support the delivery of an enterprise software platform used across Europe and the Asia Pacific region. In this role, you'll collaborate with globally distributed teams, create and oversee testing plans, uphold QA standards, and help ensure smooth platform implementation.Key ResponsibilitiesQA &...

  • QA Team Lead

    2 weeks ago

    Cebu City, Philippines Datamatics CMS PH Full time

    Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. Act as backup for the QA Manager for Business Continuity purposes. Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. Support and facilitate Triad...