Quality Assurance Team Lead

What we're looking forMinimum 2 years' experience in a quality assurance or team leadership role within the BPO/contact centre industryStrong understanding of call centre operations, quality assurance best practices, and key performance metricsExcellent communication, coaching, and people management skills, with the ability to lead and inspire a...

Key ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...

About the roleWe are urgently seeking an experienced Quality Assurance Team Lead to join our dynamic team at Teleperformance's EDSA location. As the Quality Assurance Team Lead, you will play a pivotal role in ensuring the delivery of exceptional customer service and the maintenance of the highest quality standards across our call centre operations.What...

Job Summary:We are seeking a highly organized and analytical QA Lead to oversee quality assuranceactivities across multiple BPO accounts. The QA Lead will ensure that customer interactionsmeet client expectations and internal standards, drive continuous improvement, and lead ateam of QA analysts to deliver consistent and actionable feedback.Key...

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

This is a remote position. The working hours will be 9am to 5 pm EST, full-time. Reports To: Clinic Operations ManagerPosition Summary The Training & Quality Assurance Lead is responsible for building and maintaining a structured framework to ensure the Care Team consistently delivers high-quality service. This role provides direct oversight and support...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...

Quality Assurance Lead CR Eco System Location: Philippines Position Purpose The Quality Assurance Lead will play a key role in ensuring the delivery of a high-quality, internally developed enterprise software platform deployed across Europe and Asia Pacific. This role involves creating comprehensive test plans, collaborating with distributed teams across...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

QUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...