Quality Analyst Lead

3 days ago


Cebu City, Philippines Moder Full time

Join to apply for the Quality Analyst Lead role at Moder . Responsibilities Lead and manage the QA team to ensure compliance with quality standards and organizational goals. Develop, implement, and continuously improve QA processes, methodologies, and tools. Conduct quality audits and monitor team performance to identify areas for improvement. Collaborate with cross-functional teams to address quality gaps and recommend process enhancements. Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities. Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts. Provide training, mentorship, and support to QA team members to foster professional growth. Prepare and present quality reports and insights to stakeholders, highlighting key performance metrics and improvement initiatives. Champion continuous improvement frameworks, such as Six Sigma, Lean, or similar methodologies, to drive process efficiency. Education and Certifications Bachelor's degree in Business, Finance, Analytics, or a related field. Six Sigma Certification (Green Belt or higher) or equivalent continuous improvement certification is highly preferred. Experience 5+ years of experience in Quality Assurance, with at least 2 years in a leadership role. Proven experience in collections, financial accounts, or similar domains is preferred. Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms. Skills In-depth understanding of QA principles, methodologies, and best practices. Excellent analytical and problem-solving skills with the ability to interpret complex data. Strong leadership and interpersonal skills to manage teams and collaborate across departments. Exceptional communication skills, both written and verbal. Detail-oriented with a focus on maintaining high-quality standards. Amenable to work in 1Nito Tower Cebu City or JDN IT Square in Mandaue City. Seniority level Executive Employment type Full-time Job function Customer Service Industries Banking and Financial Services #J-18808-Ljbffr


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