Desktop Support Team Lead

2 days ago

Makati, Philippines Axiom Technologies Full time

Global Talent Acquisition Lead at Axiom Technologies Australia PTY LTD Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a skilled Desktop Support Engineer to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You’ll be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution. Key Responsibilities Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via the ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem-solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions On-site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be needed during maintenance windows or emergencies. Traveling to multiple sites may be required as per operational demands. How to Apply If this opportunity aligns with your career goals, send your resume to Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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