IT Desktop Support Technician
2 days ago
Job Summary: IT Desktop Support Technician must be great communicators and be able to translate their technical knowledge into an actionable direction, as we act as a single point of contact (SPOC) for all end user's requests. When we don't have an answer, we know how to research the problem and come up with a solution while always providing amazing customer service. Set Up: Work -From -Home Contract Type: Fixed Term Contract (5 months)What You'll Do:Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting to delivering a solutionProvide quality customer support for all incoming contacts (via call, chat, email, or web ticket) for IT -related issues or requestsDiagnose technical issues and requests related to laptops, network access, O365 apps including MS Teams, MS Windows 11, VPN, Exchange, and SaaS -based systemsLog & categorize all contacts within an incident management (ticketing system) tool and own ticket follow -up: monitor personal ticket queue daily and take appropriate actionIdentify and escalate urgent / priority incidents as requiredMaintain in -depth knowledge of supported products and servicesAbility to prioritize effectively and execute tasks in a high -pressure environmentBe available for 24/7 after -hours supportBe available to travel and work from the office as business demands RequirementsTechnical degree or diploma and/or equivalent business experience3+ years of service desk and specialized IT experienceExceptional written, oral, organizational, and time communication skills – ability to produce precise, comprehensive documentationAbility to absorb and retain information quickly and to present ideas in user -friendly languageSupport PC hardware, mobile device management, and printersExtensive application support experience with the latest versions of Microsoft Office 365, MS Teams, Windows 11, Active Directory, and various other SaaS -based technologyA+, Network+, Azure Fundamentals, AI Fundamentals, ITIL, and other industry -related certificates are an assetSome knowledge and experience with Azure (Entra ID), Mobile Device Management, O365 Admin Center, and PowerShell is requiredKnowledge and experience in cybersecurity principles and practices, Intune, Autopilot not required but preferredBasic knowledge of AI -powered service desk tools such as MS Copilot and ServiceNow are preferredMust be willing to work on shifting schedule.Immediate joiner is an advantage BenefitsWHAT WE OFFER: Great Place to Work -Certified Company Premium HMO Holistic employee experience Work -from -home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program
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Desktop Support Engineer
2 days ago
Quezon City CPO, National Capital Region (Manila), , Philippines Unified Microsystems Full time ₱30,000 - ₱60,000 per yearJOB OBJECTIVE Provides first line support tocustomers, resolving issues or escalating (to 2nd line support) within theagreed service level agreement. STATEMENT OF DUTIES AND RESPONSIBILITIES - Address user tickets regarding hardware,software, and networking - First response for desktop and cabling issues - Install and inspect cabling systeminfrastructure -...
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Desktop Support Technician
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, Metro Manila, Philippines TTEC Digital Full timeAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over...
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Manila WS th, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱500,000 per yearJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
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Desktop Support Technician
5 days ago
, Metro Manila, Philippines Bill Gosling Outsourcing Full timeDesktop Support Technician - PH (VC) Join to apply for the Desktop Support Technician - PH (VC) role at Bill Gosling Outsourcing Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing...
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Desktop Support Technician
1 week ago
Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱500,000 per yearJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
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Desktop Support Technician
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Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱300,000 - ₱480,000 per yearJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
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Desktop Support Technician
5 days ago
Manila, Philippines Bill Gosling Outsourcing Full timeJoin a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...
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IT Desktop Support Technician
1 week ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱40,000 - ₱80,000 per yearJob DescriptionJob Summary:IT Desktop Support Technician must be great communicators and be able to translate their technical knowledge into an actionable direction, as we act as a single point of contact (SPOC) for all end user's requests. When we don't have an answer, we know how to research the problem and come up with a solution while always providing...
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Desktop Support Team Lead
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Makati, Philippines Axiom Technologies Full timeGlobal Talent Acquisition Lead at Axiom Technologies Australia PTY LTD Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a skilled Desktop Support Engineer to provide technical...
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Desktop Support Engineer
2 days ago
Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full timeWe are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...
