Application Support Team Lead

4 weeks ago

Makati, Philippines Penbrothers Full time

SAB25125-NTL-

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is one one of the world’s leading entertainment providers, with tens of millions of players and thousands of employees across the globe. They are well positioned strategically for future growth in an evolving global sector. In the Philippines, they have 100+ employees working on various applications and systems to support and optimize their global operations.

About the Role

As an integral part of the existing Network Operations Center (NOC) Team, the Team Lead (TL) plays a pivotal role in building a strong, collaborative environment by coaching and developing team members. You will help the team reach both collective and individual goals while supporting the NOC's 24/7 operational excellence.

  • Team Leadership : Lead and mentor the NOC team by modeling company values and fostering a transparent, collaborative environment.

  • Shift Operations : Participate in a rotating shift schedule to support 24/7 NOC operations across the Asian and Rest of World (RoW) markets.

  • Scheduling & Coverage: Oversee shift planning and manage leave requests to ensure seamless operational coverage and business continuity.

  • Team Development : Drive growth through upskilling initiatives, regular performance management, and individual coaching.

  • Strategic Collaboration : Partner with the Service Delivery Manager to execute service delivery strategies and continuous improvements.

  • Recruitment & Onboarding : Manage the full recruitment lifecycle, including hiring, onboarding, and offboarding processes.

  • Goal Alignment : Clearly communicate company goals and priorities to ensure the team is aligned and working toward shared objectives.

  • Performance Monitoring : Track key performance indicators (KPIs) and proactively address performance gaps.

  • Continuous Improvement : Promote a culture of learning and process enhancement to elevate team effectiveness.


  • Proven success in leading high-performing technical teams.

  • Experience in 24/7 NOC operations management

  • Efficient collaboration and communication skills

  • Experience with tools like JIRA, Confluence, Zabbix, Grafana, Splunk (Dynatrace and Cloudflare are a plus).

  • Hands-on experience with technical fault analysis, monitoring tools, and application support.

  • Knowledge of Kubernetes (K8s), Docker, and scripting is a plus.

  • Excellent communication and conflict resolution skills

  • Experience managing leave, conducting performance reviews, and supporting career development.

  • Highly adaptable, with the ability to prioritize effectively in a dynamic setting.

  • ITIL Foundation certification preferred but not required.

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