IT Support Team Lead

1 week ago


Makati City, National Capital Region, Philippines WSA – Wonderful Sound for All Full time ₱900,000 - ₱1,200,000 per year

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an IT Support Team Lead, you will ensure that the 24/7 Service Desk team operates effectively, remains responsive, and is consistently aligned with organizational needs. You will monitor day-to-day IT support activities, ensuring that all Service Desk tickets are resolved promptly, accurately, and within agreed timeframes. A key part of your role will involve tracking team performance, making sure that set goals and KPIs are met or exceeded. Additionally, you will foster a collaborative team environment, promoting strong internal teamwork and seamless cooperation with other departments across the organization.

What you will do

  • Define team goals aligned with organizational strategies, monitor performance to ensure clear understanding of objectives, audit ticket quality, and deliver regular performance reports to IT leadership
  • Lead the team in effectively resolving IT and application issues with minimal disruption, ensuring timely handling of service requests and incidents while maintaining high customer satisfaction
  • Lead major incident resolution and ensure all support processes, procedures, and work instructions are accurately documented and consistently maintained
  • Role model and uphold key management processes—including recruitment, performance management, and safety—while ensuring all related actions within the support team are completed in line with company policies and procedures
  • Act as the primary escalation point while coaching and mentoring the support team, including training new hires and upskilling the team on new support items.

What you bring

Experience

  • Minimum of 2-3 years' experience in a Help Desk Manager or Service Desk leadership role
  • Strong background in IT and Service Desk operations
  • ITIL certification required
  • Proven experience in process improvement and driving change to enhance service delivery
  • Experience working in enterprise environments; global exposure is a plus
  • Able to work remotely with rotating shifts between EMEA and AMER schedule.

Personal competencies

  • Customer service-oriented with a strong focus on people and team development
  • Excellent communication, interpersonal, and presentation skills
  • Collaborative and team-focused approach to work.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.



  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleAs aClient Support Team Lead, you play a vital role in providing seamless aftersales support to clients on all on-boarded business deals of products of Wholesale Banking Segment, through managing the end-to-end escalations/complaints/feedback from our CorBank/VIP clients. You are responsible for providing guidance and support by identifying the...


  • Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a design-driven platform helping entrepreneurs build...


  • Mandaluyong City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱300,000 - ₱360,000 per year

    We are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...

  • Team Lead

    3 days ago


    Makati City, National Capital Region, Philippines OAMPI Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Team Lead — Retention for Telco AccountQualificationsA bachelor's degree from an accredited college or university preferred2-5 years of experience in a team lead or supervisory role in Telco accountPreferably with Retention or Sales backgroundProven track record of driving team performance and delivering excellent customer serviceStrong communication and...

  • Team Lead

    3 weeks ago


    Makati City, National Capital Region, Philippines Citco GSGS Full time

    About Citco:The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its...

  • Team Lead

    1 day ago


    Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱1,200,000 - ₱2,400,000 per year

    About CitcoJOB DESCRIPTIONCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please visit About The Team...

  • IP Team Lead

    3 days ago


    Makati City, National Capital Region, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:We are seeking an experienced and motivatedIP Team Leadto oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader...


  • Makati City, National Capital Region, Philippines Relay Human Cloud Full time $60,000 - $80,000 per year

    Position OverviewWe are looking for an experiencedTeam Leadto manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in...

  • Team Lead

    3 days ago


    Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

    **ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...

  • Team Lead

    3 days ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time $40,000 - $60,000 per year

    **ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...