IT Desktop Support Technician

3 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱40,000 - ₱80,000 per year

Job Summary:

​

IT Desktop Support Technician must be great communicators and be able to translate their technical knowledge into an actionable direction, as we act as a single point of contact (SPOC) for all end user's requests. When we don't have an answer, we know how to research the problem and come up with a solution while always providing amazing customer service.

Set Up: Work-From-Home

Contract Type: Fixed Term Contract (5 months)

What You'll Do:

  • Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting to delivering a solution
  • Provide quality customer support for all incoming contacts (via call, chat, email, or web ticket) for IT-related issues or requests
  • Diagnose technical issues and requests related to laptops, network access, O365 apps including MS Teams, MS Windows 11, VPN, Exchange, and SaaS-based systems
  • Log & categorize all contacts within an incident management (ticketing system) tool and own ticket follow-up: monitor personal ticket queue daily and take appropriate action
  • Identify and escalate urgent / priority incidents as required
  • Maintain in-depth knowledge of supported products and services
  • Ability to prioritize effectively and execute tasks in a high-pressure environment
  • Be available for 24/7 after-hours support
  • Be available to travel and work from the office as business demands
Requirements
  • Technical degree or diploma and/or equivalent business experience
  • 3+ years of service desk and specialized IT experience
  • Exceptional written, oral, organizational, and time communication skills – ability to produce precise, comprehensive documentation
  • Ability to absorb and retain information quickly and to present ideas in user-friendly language
  • Support PC hardware, mobile device management, and printers
  • Extensive application support experience with the latest versions of Microsoft Office 365, MS Teams, Windows 11, Active Directory, and various other SaaS-based technology
  • A+, Network+, Azure Fundamentals, AI Fundamentals, ITIL, and other industry-related certificates are an asset
  • Some knowledge and experience with Azure (Entra ID), Mobile Device Management, O365 Admin Center, and PowerShell is required
  • Knowledge and experience in cybersecurity principles and practices, Intune, Autopilot not required but preferred
  • Basic knowledge of AI-powered service desk tools such as MS Copilot and ServiceNow are preferred
  • Must be willing to work on shifting schedule.
  • Immediate joiner is an advantage
Benefits

WHAT WE OFFER:

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

  • Desktop Support Team Lead

    7 days ago

    Makati City, National Capital Region, Philippines Axiom Technologies Full time ₱900,000 - ₱1,200,000 per year

    Axiom Technologiesis an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a skilledDesktop Support Engineerto provide technical assistance to our internal users. In this role, you will be responsible for...

  • Desktop Support Senior Technician

    7 days ago

    Quezon City, National Capital Region, Philippines TTEC Full time ₱1,200,000 - ₱2,400,000 per year

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.  As a Desktop Support working onsite in Robinsons, Novaliches, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

  • Desktop Support Engineer

    5 days ago

    Quezon City, National Capital Region, Philippines Questronix Corporation Full time ₱300,000 - ₱450,000 per year

    Job description:Provide onsite and remote support for desktops, laptops, printers, and standard peripherals. Troubleshoot and resolve hardware, software, and connectivity issues. Perform system reimaging, virus removal, and patch updates. Assist in the backup and recovery of user data and configurations. Document support activities and update configuration...

  • IT Support Technician

    7 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱40,000 - ₱80,000 per year

    OverviewWe are seeking a Level 1 / Level 2 IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.This role provides remote...

  • IT Support Technician

    7 days ago

    Makati City, National Capital Region, Philippines Cartrack SEA Full time ₱1,500,000 - ₱3,000,000 per year

    Are you curious, innovative, and passionate about IT Hardware and Infrastructure?Do you take ownership, embrace challenges, and love problem-solving?We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an IT Support Technician to join our team. Our teams are collaborative, vibrant...

  • IT Support Technician

    7 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱400,000 - ₱600,000 per year

    Are you curious, innovative, and passionate about IT Hardware and Infrastructure?Do you take ownership, embrace challenges, and love problem-solving?We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for anIT SupportTechnicianto join our team. Our teams are collaborative, vibrant and...

  • Desktop Support Specialist

    7 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱900,000 - ₱1,200,000 per year

    Functional Responsibilities: - Provide support for desktop, application, and printer issues escalated from the Service Desk.- Diagnose and resolve complex hardware, software, and connectivity problems, ensuring minimal disruption to end-user productivity.- Perform root-cause analysis and contribute to problem management to prevent recurring issues. - Take...

  • IT Support Technician

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Testronic Full time ₱250,000 - ₱400,000 per year

    We're looking for an IT Support Technician to help keep our people and systems running smoothly. You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user...

  • IT Support Technician

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Testronic Full time ₱300,000 - ₱450,000 per year

    We're looking for anIT Support Technician to help keep our people and systems running smoothly.You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user...

  • IT Onsite Technician

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Hemmersbach Full time ₱400,000 - ₱600,000 per year

    Your skills18 months of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project productsWilling to travel and provide support around Mandaluyong cityYour tasksAs an Onsite Technician, you will: Provide day to day local/remote desktop support...